Introduction to Six Sigma

DMAIC, Statistics, and Process Improvement

Claim 3 CPD Points

Platform:

Online

In-class

Revised and Updated: 23 October 2026

Date	Venue	Duration
9 - 11 November 2026	Live/Online	3 Days
7 - 9 December 2026	Sandton, Gauteng	3 Days
20 - 22 January 2027	Sandton, Gauteng	3 Days
23 - 25 June 2027	Sandton, Gauteng	3 Days
04 - 06 August 2027	Sandton, Gauteng	3 Days
15 - 17 September 2027	Sandton, Gauteng	3 Days

Course Introduction

This Prospen Africa Introduction to Six Sigma workshop is designed to build a solid understanding of Six Sigma basics, incorporating practical exercises throughout to demonstrate key principles and tools that are applicable in any industry.

Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process. It seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimising variability in the process.

This three-day Introduction to Six Sigma course consists of presentations, led discussion, and workshop sessions, and incorporates a thorough review of the Six Sigma problem-solving methodology: Define – Measure – Analyse – Improve – Control (DMAIC).

Course Objectives

By the end of this Introduction to Six Sigma course, participants will be able to:

Explain Six Sigma’s core principles and terminology, including defects, process variability, and customer focus
Apply the DMAIC methodology (Define, Measure, Analyse, Improve, Control) to structure a process improvement project
Use basic statistics to collect, analyse, and interpret process data
Apply core Six Sigma tools: histograms, Pareto charts, fishbone diagrams, root cause analysis, and design of experiments (DOE)
Use control charts and statistical process control (SPC) to sustain improvements and close out a project
Explain how Lean principles complement and integrate with Six Sigma
Draw on real-world case studies and group discussion to identify best practices and lessons learned

Who should attend?

This Introduction to Six Sigma course is designed for delegates who wish to gain a solid understanding of Six Sigma methods, enabling them to apply best-practice tools and confidently deliver process improvement projects. No specific qualifications or experience is required.

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Day 1 — Introduction to Six Sigma, DMAIC, and Statistical Fundamentals

Overview of Six Sigma

Introduction to Six Sigma and its origins
Key concepts: defects, process variability, and customer focus

DMAIC Methodology

Define phase: project selection and charter
Measure phase: process mapping and data collection

Statistical Fundamentals in Six Sigma

Basic statistical concepts
Application of statistics in Six Sigma

Day 2 — Tools and Techniques: Analyse and Improve

Analyse Phase

Data analysis techniques (histograms, Pareto charts)
Root cause analysis and fishbone diagrams

Improve Phase

Generating and evaluating solutions
Design of experiments (DOE)

Day 3 — Control, Lean Integration, and Practical Application

Control Phase and Project Management

Control charts and statistical process control (SPC)
Project closure and handover

Lean Principles and Integration with Six Sigma

Overview of Lean principles
Lean Six Sigma synergy

Case Studies and Real-World Applications

Success stories of Six Sigma implementation
Practical Exercise: group discussion on challenges and lessons learned

Course Categories

Office Administration Courses ❯ Audit, Risk And Governance ❯ Compliance Courses ❯ Finance Courses ❯ Human Resources Training & Development ❯ View All Course Categories ❯

Course Registration Guide

Everything you need to know about registering for a Prospen training course.

View Registration Guide

Success Stories

Discover how our courses enhance professionals’ effectiveness in their workplaces.

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FAQs – Introduction to Six Sigma

Master Introduction to Six Sigma, learning DMAIC methodology, process improvement frameworks, waste reduction, quality control, root cause analysis, and statistical problem-solving techniques to drive operational excellence.

What is covered in the Introduction to Six Sigma Course?

The course covers fundamental Six Sigma concepts, the DMAIC (Define, Measure, Analyze, Improve, Control) framework, process mapping, basic quality tools, defect reduction methodologies, and principles of operational excellence.

Who should attend the Introduction to Six Sigma Training?

This training is ideal for process owners, team leads, quality assurance staff, operations personnel, project managers, and professionals looking to establish foundational skills in process improvement and data-driven problem solving.

How does this course introduce the DMAIC methodology?

Participants learn the purpose and key deliverables of each phase in the DMAIC lifecycle, understanding how to define customer expectations, collect performance data, analyze root causes, implement solutions, and sustain improvements.

Will delegates learn basic statistical and quality control tools?

Yes. The program introduces practical tools including Pareto charts, fishbone (cause-and-effect) diagrams, process flowcharts, histograms, and basic statistical measures used to identify variation and waste.

Does this course prepare professionals for further Six Sigma certifications?

Yes. This course serves as a comprehensive primer for individuals planning to pursue formal Six Sigma Yellow Belt or Green Belt certification pathways.

Why is foundational Six Sigma training valuable for modern businesses?

Adopting Six Sigma principles fosters a cultural mindset of continuous improvement, reducing defect rates, streamlining workflows, and directly enhancing customer satisfaction across functional teams.

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Introduction to Six Sigma

DMAIC, Statistics, and Process Improvement

Course Objectives

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Course Outline

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Course Introduction

Course Objectives

Who should attend?

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Training Outline

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Course Registration Guide

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