Leadership, Communication, and Interpersonal Skills for Managers

Leadership, Communication and Interpersonal Skills for Managers

Enhance Leadership, Communication, and Interpersonal Skills: Inspire Teams, Build Relationships, and Resolve Conflicts

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Platform:
Online
In-class
Revised and Updated: 23 October 2026
Date Venue Duration
09 - 10 November 2026 Johannesburg, Gauteng 2 Days
16 - 20 November 2026 Sandton, Gauteng 5 Days
14 - 15 December 2026 Sandton, Gauteng 2 Days
08 - 09 February 2027 Sandton, Gauteng 2 Days
04 - 05 March 2027 Sandton, Gauteng 2 Days

Course Introduction

Interpersonal skills in leadership are essential for effective communication, interaction, and collaboration with individuals and groups. These skills are crucial for leaders as they enable strong verbal and non-verbal communication, fostering better relationships within the workplace.

 

Effective interpersonal skills are the foundation of a successful organisation, facilitating problem-solving and building good working relationships. This course aims to equip managers with the necessary skills to inspire others and cultivate a vision for their teams.

Course Duration Options

This Leadership, Communication and Interpersonal Skills for Managers Training course is available in two formats, so you can choose the depth that fits your time and needs:

2-Day Essentials Core Foundations

Interpersonal communication and leadership essentials, followed by influence, collaboration, and people management essentials.

Ideal for: Managers who need practical, current capability without an extended time commitment.

Course Objectives

Upon completing the Leadership, Communication, and Interpersonal Skills for Managers course, participants will be able to:

  • Consistently inspire subordinates by upholding high-performance standards and aligning with organisational mission, vision, and values.
  • Maintain effective interpersonal, communication, and leadership skills within the organisation.
  • Integrate interpersonal, communication, and leadership qualities into the organisational value system.
  • Sustain the development of these skills to achieve organisational objectives.
  • Identify and avoid common errors in developing leadership, communication, and interpersonal competence.
  • Understand the principles, procedures, and impact of these skills on organisational efficiency.
  • Recognise the sources and practical impact of developing leadership, communication, and interpersonal skills.

Who should attend?

This Leadership, Communication, and Interpersonal Skills for Managers course is ideal for:

  • CEOs and Senior Executives
  • Managers and Team Leaders
  • Supervisors Responsible for Leading and Motivating Teams
  • HR and Organisational Development Professionals
  • Individuals Responsible for Developing Leadership, Communication, and Interpersonal Skills Within Their Organisation
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Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

2-Day Essentials — Training Outline

DAY 1 — Interpersonal Communication and Leadership Essentials
Interpersonal Communication and People Skills Essentials
  • Basics and science of interpersonal skills and communication
  • Face-to-face communication, and recognising and harnessing behaviour
Leadership in Interpersonal Communication Essentials
  • Active listening and providing feedback
  • Building trust, honesty, and self-awareness

DAY 2 — Influence, Collaboration, and People Management Essentials
Influence and Overcoming Communication Barriers Essentials
  • Building confidence, expertise, and influence
  • Overcoming barriers to effective communication, and communicating assertively
Collaborative Communication and People Management Essentials
  • Understanding team dynamics and developing high-performing teams
  • Identifying, minimising, and resolving conflict

5-Day Comprehensive — Training Outline

Module 1: Interpersonal Communication and People Skills
  • Basics and Science of Interpersonal Skills and Communication
  • Core Ethical Principles of Interpersonal Communication
  • Developing and Working with Relationships
  • Face-to-Face Communication
  • Recognising and Harnessing Behaviour
  • Avoiding Conflict

Module 2: Leadership in Interpersonal Communication
  • Active Listening
  • Listening to Understand
  • Providing Feedback
  • Building Trust and Honesty
  • Practicing Selflessness
  • Developing Self-Awareness
  • Showing Compassion and Empathy

Module 3: Communication and Interpersonal Skills
  • Communicating and Working with Groups
  • Individual Communication
  • Personal and Professional Communication
  • Developing Strong Interpersonal Skills
  • Relationship Building
  • Communication with Interdependent Individuals
  • Verbal and Non-Verbal Communication

Module 4: Interpersonal Skills and People Skills
  • Building Confidence and Expertise
  • Creating Meaningful Impetus
  • Influence and Inspiration
  • Expanding Personal Productivity
  • Growing Influence and Impact
  • Identifying Opportunities for Growth
  • Keys to Successful Influence
  • Strategic Planning, Personality Development, and Focus
  • Understanding Beliefs, Traditions, Characteristics, Traits, Aptitudes, Values, Culture, Attitudes, and Behaviour

Module 5: Barriers to Effective Communication
  • Overcoming Obstructions to Effective Communication
  • Communicating Assertively
  • Positive Perception and Character Conveyance
  • Giving and Accepting Feedback
  • Demonstrating Appreciation Towards Others
  • Appropriating Behaviour in Different Situations
  • Effective Interpersonal Communication

Module 6: Collaborative Communication
  • Understanding Team Dynamics
  • Uniting and Synergising Team Effort
  • Impactful Collaborative Decision Making
  • Capitalising on Styles, Personalities, and Strengths
  • Developing High-Performing Teams
  • Effective Teambuilding Techniques

Module 7: Interpersonal Skills in People Management
  • Communicating Change and Change Management
  • Identifying and Minimising Conflict
  • Recognising Indications of Potential Conflicts
  • Types and Sources of Conflicts
  • Conflict Resolution
  • Importance of Constructive Feedback and Positive Criticism

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Success Stories

Discover how our courses enhance professionals’ effectiveness in their workplaces.

Central Bank of Lesotho

Effective Supervision and Leadership

This is the best training I have had thus far. Delivered by the most competent, knowledgeable and engaging facilitator.

Komatsu Mining Technology Solutions

Knowledge Management

Great enthusiasm and engagement with the facilitator. It was really a pleasure

FAQs – Leadership, Communication and Interpersonal Skills for Managers

Develop leadership, communication, and interpersonal skills for managers, covering emotional intelligence, active listening, team leadership, conflict management, influence, and workplace relationships.

What is covered in the Leadership, Communication, and Interpersonal Skills for Managers course?
The course covers interpersonal communication, leadership, active listening, feedback, relationship building, influence, collaborative communication, team dynamics, conflict resolution and people management.
Who should attend the Leadership, Communication, and Interpersonal Skills for Managers course?
The course is ideal for CEOs, managers and professionals responsible for developing leadership, communication and interpersonal skills within their organisations.
Does the course cover active listening and feedback skills?
Yes. Participants learn active listening, listening to understand, providing constructive feedback, accepting feedback and using positive criticism to strengthen workplace communication and relationships.
Does the leadership communication course cover conflict resolution?
Yes. The course covers conflict sources and types, recognising potential conflicts, avoiding unnecessary conflict and applying practical conflict resolution techniques in the workplace.
Does the course cover team building and collaborative communication?
Yes. Participants explore team dynamics, collaborative decision-making, team strengths and personalities, team synergy and techniques for developing high-performing teams.
Does the Leadership, Communication, and Interpersonal Skills course include practical training?
Yes. The training includes group work, case studies, workshops, role-play and practical application activities designed to help participants apply leadership and interpersonal communication skills in real workplace situations.

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