| Date | Venue | Duration | |
|---|---|---|---|
| 15 - 16 October 2026 | Sandton, Gauteng | 2 Days | |
| 09 - 10 December 2026 | Sandton, Gauteng | 2 Days |
Please note: This is not a final registration, one of our team members will contact you shortly to finalise your registration.
This Modern Business Communication and Telephone Etiquette training programme is accredited and mapped to the following unit standards:
In today’s fast-paced business world, effective communication is crucial to maintaining professionalism and efficiency. Whether through email, telephone, or video call, the way professionals communicate significantly impacts an organisation’s image and success. This comprehensive two-day Modern Business Communication & Telephone Etiquette training course combines essential skills in modern business email etiquette and telephone communication to help participants develop professional, clear, and impactful communication strategies.
Participants will gain practical insights into structuring emails, refining writing techniques, and mastering telephone and video-call conversations. The Prospen course integrates current trends — including the responsible use of AI writing tools in professional correspondence — ensuring alignment with contemporary business communication standards.
Upon completing this Modern Business Communication & Telephone Etiquette workshop, participants will be able to:
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Discover how our courses enhance professionals’ effectiveness in their workplaces.
The training facilitator started the training with a quote that captivated my attention from the start. The way he spoke and the examples he used were very important to me in general and in the training. The training was set in a way that I could understand the key points of effective Report Writing. The training was of such etiquette that anyone would be able to understand and implement what was learned. Thank you, Rock - Your course was amazing and your style for training is next level.
Enhance modern business communication and telephone etiquette with practical skills in professional conversations, active listening, customer service, email communication, and workplace professionalism.
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