Negotiating & Dispute Resolutions

Negotiating and Dispute Resolutions

Mastering Negotiation Styles and Counteracting Tactics Negotiation: Dispute Resolution, Win-Win Outcomes, and Communication Skills

|
Platform:
Online
In-class
Revised and Updated: 16 September 2026
Date Venue Duration
16 - 18 November 2026 Sandton, Gauteng 3 Days

Course Introduction

This Negotiating & Dispute Resolutions training course is designed to enhance participants’ negotiation skills, a crucial competency in both professional and personal contexts. Participants will gain valuable communication and interpersonal skills while learning the essentials of planning and objective setting for negotiations. This Negotiating & Dispute Resolutions course also includes self-assessment opportunities, allowing delegates to evaluate their negotiation abilities, particularly in team-based negotiations. 

 

Through a structured approach, delegates will explore the key stages of the negotiation process, understand how disputes emerge, and develop strategies to navigate the negotiation process effectively. They will be introduced to the terms associated with negotiation strategy — including BATNA and its companion frameworks — and learn to recognise and counter various tactics and ploys. The course also introduces current AI tools now used to support negotiation preparation. The Negotiating & Dispute Resolutions course emphasises the importance of team dynamics when negotiating and provides practical exercises to develop effective negotiation strategies. 

Course Duration Options

This Negotiating and Dispute Resolutions course is available in two formats, so you can choose the depth that fits your time and needs:

1-Day Essentials Core Foundations

Fundamentals and preparation essentials, followed by styles, tactics, and difficult negotiations essentials, and practical application essentials.

Ideal for: professionals who need practical, current negotiation capability without an extended time commitment.

Course Objectives

By participating in our program on Negotiating and Dispute Resolutions, attendees master four essential operational areas:

  • Demonstrate understanding of the importance of planning and setting objectives 
  • Describe techniques to achieve ‘win-win’ outcomes in negotiations 
  • Identify causes of disagreements and disputes 
  • Recognise the long-term impact of disputes on relationships 
  • Utilise strategies to address and resolve disputes 

Who should attend?

This Negotiating & Dispute Resolutions course is suitable for a diverse range of professionals, particularly: 

  • Personnel Across Various Business Sectors 
  • Departmental Heads Responsible for Driving Change Through Collaboration 
  • Individuals Negotiating with Internal or External “Suppliers” or “Customers” 
  • Delegates with Prior Negotiation Experience Looking to Enhance Their Skills 
Finance Courses

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

1-Day Essentials — Training Outline

1-Day Essentials Schedule
Fundamentals and Preparation Essentials
  • Defining negotiation, and understanding disputes and the need for resolution
  • Introduction to BATNA, WATNA, WAP, and ZOPA — the core frameworks for entering any negotiation prepared
  • The four-phase negotiation process, and preparation and information gathering, including using AI research tools to prepare for negotiations
Styles, Tactics, and Difficult Negotiations Essentials
  • Recognising and countering negotiation tactics and ploys
  • Interpreting non-verbal cues, and using time and silence as negotiation tools
  • Differentiating interests and positions, and managing power dynamics and stakeholder interests
Practical Application Essentials
  • Team allocation and simulation exercises
  • Dos and don'ts of negotiation, and action planning for continuous improvement

3-Day Comprehensive — Training Outline

Module One: Fundamentals of Negotiation
  • Defining negotiation
  • Understanding disputes and the need for resolution
  • Role of negotiation in contract resolution
  • Commercial impact of negotiation breakdown
  • Introduction to Best Alternative to a Negotiated Agreement (BATNA), and its companion frameworks: Worst Alternative to a Negotiated Agreement (WATNA), Walk-Away Position (WAP), and Zone of Possible Agreement (ZOPA)
  • The four-phase negotiation process

Module Two: The Negotiator's Toolbox
  • Preparation and information gathering, including using current AI research tools (e.g., ChatGPT, Claude) to research counterparties, draft opening positions, and stress-test your BATNA
  • Drafting initial proposals
  • Discussion and bargaining phases
  • Setting negotiation positions

Module Three: Negotiating Styles, Tactics, and Ploys
  • Cultural and international considerations
  • Red, Purple, and Blue negotiators
  • Interpreting non-verbal cues
  • Using time and silence as negotiation tools

Module Four: Personal Fitness and Handling Difficult Negotiations
  • Differentiating interests and positions
  • Power dynamics and stakeholder interests
  • Role of negotiator as mediator
  • Team-based negotiations and persuasion strategies

Module Five: Practical Application
  • Team allocation and simulation exercises
  • Performance analysis
  • Dos and Don'ts of negotiation
  • Action planning for continuous improvement

Course Categories

Get a Quote Banner Outline

Request a Call Back

Your submission has been successful

Please check your email for confirmation

Success Stories

Discover how our courses enhance professionals’ effectiveness in their workplaces.

Central Bank of Lesotho

Effective Supervision and Leadership

This is the best training I have had thus far. Delivered by the most competent, knowledgeable and engaging facilitator.

Komatsu Mining Technology Solutions

Knowledge Management

Great enthusiasm and engagement with the facilitator. It was really a pleasure

FAQs – Negotiating and Dispute Resolutions

Master interest-based bargaining methodologies, mediation frameworks, dispute resolution tactics, and conflict mitigation principles to reach sustainable commercial and workplace agreements.

What topics are covered in the Negotiating and Dispute Resolutions course?
The course covers principled negotiation frameworks, dispute resolution mechanisms (mediation, conciliation, arbitration), interest-based bargaining, managing power imbalances, de-escalation tactics, dead-lock breaking strategies, and drafting binding settlement agreements.
Who should attend this negotiating and dispute resolutions training?
This course is designed for corporate executives, legal advisors, contract managers, HR managers, project directors, procurement leads, and dispute resolution practitioners who negotiate complex agreements and manage formal disputes.
What are the key learning objectives of this training program?
Delegates learn to apply win-win negotiation strategies, systematically resolve commercial and workplace disputes, protect corporate interests during impasses, minimize litigation costs, and achieve durable, legally sound settlements.
How long is the Negotiating and Dispute Resolutions course?
The course is delivered as an intensive 3-day practical masterclass featuring mock mediation sessions, commercial negotiation simulations, case study analyses, and settlement agreement drafting workshops.
What practical skills will participants gain from this course?
Participants gain hands-on skills in mapping negotiation positions versus underlying interests, conducting neutral dispute mediation, managing high-stakes bargaining tables, framing persuasive arguments, and structuring clear settlement terms.
Can Prospen Africa deliver this course as customized in-house training?
Yes. Prospen Africa provides tailored on-site and in-house group training, adapting case studies, dispute scenarios, and negotiation simulations to align directly with your organization’s commercial context and operational challenges.

Related Courses