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The Evolving Role of Executive Assistants & AI Masterclass

The Evolving Role of Executive Assistants and AI Conference

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Platform:
Online
In-class
Date Venue Duration
14 - 18 September 2026 Sun City, North West 5 Days
16 - 20 November 2026 Sun City, North West 5 Days
01 - 05 February 2027 Sandton, Gauteng 5 Days
15 - 19 March 2027 Sandton, Gauteng 5 Days
03 - 07 May 2027 Sandton, Gauteng 5 Days

Course Objectives

Who should attend?

Course Outline

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Course Introduction

Few roles have been reshaped by artificial intelligence as directly as the Executive Assistant. Scheduling, correspondence, meeting summaries, and research that once took hours can now be drafted in minutes — but only for EAs who genuinely know how to use these tools well, verify their output, and apply sound judgement about what to hand to AI and what to keep firmly in human hands. This Prospen Conference is built around that exact gap: turning AI awareness into genuine, confident, day-to-day capability.

 

Across five days, you’ll get hands-on with the AI platforms already reshaping executive support — Microsoft Copilot, ChatGPT, and Gemini among them — alongside the data skills, emotional intelligence, change management capability, and personal brand that AI can’t replace. You’ll leave equipped not just to use these tools, but to lead your organisation’s adoption of them with genuine confidence.

Course Objectives

By the end of this The Evolving Role of Executive Assistants and AI Conference, participants will:
  • Understand the evolving role of Executive Assistants in a technology-driven environment
  • Learn how to integrate AI tools, including Microsoft Copilot, ChatGPT, and Gemini, into daily workflow
  • Apply AI assistants and early agentic workflows to reduce routine workload
  • Develop data management and analytical skills for better decision-making
  • Apply data privacy, discretion, and responsible AI use principles when handling sensitive executive information
  • Enhance emotional intelligence and problem-solving skills
  • Master change management principles to support executives effectively
  • Strengthen personal brand and professionalism in a rapidly changing workplace

Who should attend?

  • Executive Assistants, Personal Assistants, and Administrative Professionals
  • Office Managers and Business Support Staff
  • Professionals Seeking to Enhance Their Skills in Digital Transformation and AI Integration
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Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Managing Digital Transformation & the Impact of Artificial Intelligence
  • Understanding the impact of AI on the Executive Assistant profession
  • Adapting to the digital shift: automation, AI, and virtual assistants
  • Overview of Microsoft Copilot, ChatGPT, Gemini, Power BI, and other AI-driven tools
  • Introduction to AI assistants and early agentic workflows: what they are and where they genuinely save time
  • Data privacy, discretion, and responsible AI use: what is safe to share with AI tools, and what must remain confidential
Practical Exercise: Evaluate one AI tool used in your current role and identify one task where an AI agent could genuinely take over routine work.
The App Library — Which App for What?
  • Categorising apps by function: scheduling and calendar tools, task and project management tools, note-taking and knowledge management tools, and communication platforms
  • Exploring productivity and collaboration tools for efficient working practices
  • Selecting the right apps for scheduling, communication, and workflow automation
  • Avoiding tool overload: consolidating your stack rather than adding another app for every problem
Practical Exercise: Build a personal app stack mapped to your five most recurring tasks, selecting one primary tool per category.
Data Management & Analytics for EAs
  • The future of data-driven decision-making in administrative roles
  • Leveraging data visualisation tools (Excel, Power BI) for strategic executive support
  • How EAs can assist leaders with meaningful data insights
Practical Exercise: Create a simple executive dashboard summarising one recurring data set you currently manage.
The Executive Assistant's Role in the 'New Normal' Workplace
  • Adapting to hybrid and remote work models
  • Managing executive priorities in a disruptive business environment
  • Enhancing strategic thinking and decision-making capabilities
Practical Exercise: Identify one process in your current role that could be redesigned for a hybrid or fully remote context.
Emotional Intelligence in the Workplace
  • Understanding the components of Emotional Intelligence (EI)
  • Developing interpersonal skills to manage workplace relationships effectively
  • Handling difficult situations and enhancing workplace communication
Practical Exercise: Complete a self-assessment against the core components of Emotional Intelligence and identify one area for development.
Change Management for Executive Assistants
  • Understanding organisational change and its impact on EAs
  • Applying structured change models, such as ADKAR, to support executives through organisational change
  • Supporting executives in leading and implementing change
  • Case Study: Practical application of change management principles
Practical Exercise: Map a current or recent organisational change against the ADKAR framework and identify where support is most needed.
Problem-Solving & Critical Thinking with the Six Thinking Hats Methodology
  • Applying Edward de Bono's Six Thinking Hats: White (facts and information), Red (emotions and intuition), Black (caution and critical judgement), Yellow (optimism and benefits), Green (creativity and alternatives), and Blue (process control)
  • Developing self-awareness, confidence, and emotional resilience
  • Enhancing problem-solving and decision-making capabilities
  • Group exercises to apply critical thinking methodologies
Practical Exercise: Apply the Six Thinking Hats to a real workplace decision you're currently facing.
Executive Assistant Performance Management & Personal Branding
  • Strategies to build credibility and professionalism
  • Creating a Professional Development Plan (PDP)
  • Personal branding: showcasing skills, strengths, and career growth opportunities
Practical Exercise: Draft the first section of your own Professional Development Plan, identifying one skill gap and a concrete action to close it.

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Success Stories

Discover how our courses enhance professionals’ effectiveness in their workplaces.

INSETA

The Evolving Role of Executive Assistants and AI Conference

Thank you for offering us the opportunity to attend this course. The Facilitator was very informed, and have learned a lot of AI tools which I will use at my workplace.

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FAQs – The Evolving Role of Executive Assistants and AI Conference

Explore the evolving role of executive assistants and AI, developing future-ready skills in technology, leadership, productivity, and strategic support.

What topics are covered in The Evolving Role of Executive Assistants and AI Conference?
The conference covers artificial intelligence for executive support, Microsoft Copilot, ChatGPT, Gemini, AI assistants, agentic workflows, digital transformation, data management, analytics, emotional intelligence, change management, critical thinking, and personal branding.
Who should attend The Evolving Role of Executive Assistants and AI Conference?
This conference is designed for executive assistants, personal assistants, administrative professionals, office managers, business support staff, and professionals seeking to strengthen their digital transformation, AI integration, and strategic workplace capabilities.
Which AI tools will delegates learn about during the conference?
Delegates explore practical workplace applications of leading AI tools, including Microsoft Copilot, ChatGPT, and Gemini, alongside AI assistants and early agentic workflows that can help reduce routine workloads and improve productivity.
How can AI improve the work of an Executive Assistant?
AI can help Executive Assistants streamline tasks such as scheduling, correspondence, meeting summaries, research, information analysis, and routine administrative work, while allowing professionals to focus more on strategic support, judgement, and relationship management.
Does the conference cover responsible AI use and data privacy?
Yes. The programme addresses data privacy, discretion, confidentiality, and responsible AI use, helping delegates understand what information can be shared with AI tools and what sensitive executive information should remain protected.
What practical skills will delegates gain from The Evolving Role of Executive Assistants and AI Conference?
Delegates develop practical skills in AI integration, digital productivity, data analysis, strategic thinking, emotional intelligence, change management, critical problem-solving, professional branding, and supporting executives effectively in a technology-driven workplace.

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