Prospen Africa introduces you to this training as we are aware that a shop steward is a person elected as a Union representative in the workplace. Their role is to be the first contact when an employee is faced with a work-related concern or issue. Shop stewards are sometimes referred to as a Section Secretary. The focus of a shop steward is to effectively resolve an issue within the company in a way that is acceptable to both parties. He or she will generally request a meeting to discuss the issue with a supervisor or manager within the company.
After completion, participants should be able understand the roles, functions, and responsibilities of shop stewards. Delegates will be able to understand the disciplinary procedures, including how to identify and categorise. Transgressions, implement appropriate procedures and represent the company or an employee at a disciplinary hearing. Delegates will be more equipped to assist and advise fellow employees and managers.
Union officials, shop stewards, employment relations managers/ practitioners, general managers, line managers, HR Managers, individuals that assist fellow employees in the workplace in general including in disciplinary hearings.
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Module 1: The role of the shop steward
Module 2: Rights of employers and employees
Module 3: Overview of the Basic Conditions of Employment Act
Regulation of Working Time
Particulars of Employment and Remuneration.
Termination of Employment
Module 4: Overview of the Labour Relations Act
The Commission for Conciliation, Mediation and Arbitration (CCMA)
and Bargaining Councils
Schedule 8: the Code of Good Practice on dismissal
Module 5: Grievance procedures
Module 6: Workplace discipline
Module 7: Disciplinary sanctions
Module 8: How to assist members/ fellow employees.
Operational Requirements (Retrenchments)
Module 9: Unfair labour practice
Module 10: Procedural fairness: Misconduct, incapacity and operational requirements