Advanced Office Management and Effective Administration Skills
5 Day Training
Locations: Grayston Ridge Office Park, Sandton
Platform: Available In-Class / Online
Price: Available on request
Course Introduction
Prospen Africa offers this advanced training course is designed to help you develop and enhance the skills required to excel as an Office Manager, Administrator, or Executive Secretary. It focuses on essential interpersonal and behavioural skills that will prepare you to handle diverse management styles and prioritize conflicting tasks effectively. By improving your efficiency as an Office Manager, you will not only make your job easier but also increase your value to managers and stakeholders. Office Managers must excel in multitasking, organization, communication, and problem-solving. This course will equip you with the tools and techniques to become indispensable in your role.
Key Learning Areas
Effective communication and interpersonal skills
Importance of time management and streamlining workflow
Building successful relationships and networking effectively
Developing personal resilience and handling stress in challenging environments
Creative thinking, problem-solving, planning, and decision-making techniques
Course Objectives
Upon completing this Advanced Office Management & Effective Administration Skills training course, you will be able to:
Effectively prioritize and manage multiple tasks simultaneously
Enhance your planning, decision-making, and problem-solving abilities under pressure
Apply practical communication techniques to improve workplace interactions
Manage challenging behaviours assertively and confidently
Utilize assertiveness to boost your effectiveness and productivity in the workplace
Who should attend?
This Advanced Office Management and Effective Administration Skills course is ideal for:
Office Managers
Team Leaders
Administrators
Supervisors
Secretaries
Support Staff
Personal Assistants (PAs)
Training Methodology
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Training Outline
Day 1: Taking Control of Your Work Life
Understanding and clarifying purpose, vision, and mission
Delivering exceptional internal and external customer service
Strategies for working smarter, not harder
Controlling, prioritizing, and organizing your work
Assessing your strengths and weaknesses
Creating a user-friendly and efficient office environment
Day 2: Essential Administrative Skills
Mind mapping techniques for better organization
Understanding right brain/left brain theory
Managing large projects to meet deadlines
Enhancing planning and problem-solving skills
Conducting effective meetings
Working efficiently with multiple managers
Day 3: Vital Communication Skills
Identifying and applying different communication styles
Communicating with confidence
Achieving win-win conflict resolution
Utilizing body language effectively
Recognizing and adapting to gender differences in communication
Dealing with various personality types
Day 4: Developing as a Professional
Mastering listening skills – understanding before being understood
Creating and maintaining a professional image
Developing leadership skills
Delivering confident and powerful presentations
Providing corrective feedback constructively
Best practices for delivering positive feedback
Day 5: Self-Empowerment and Self-Management
Identifying main causes of stress and managing them
Building self-confidence and responding to difficult situations
Essential skills of emotional intelligence
Applying emotional intelligence in the workplace
Becoming proactive, responsible, and self-aware
Planning for continuing professional development
Related Courses
Enhancing Workplace Performance through Positive Organizational Culture
View More