Facilities Management Masterclass

Building Excellent Maintenance and Management Practices for Facilities

Please inquire for pricing | Available Online and In-class

Date	Venue	Duration
28 - 30 September 2026	Cape Town	3 Days

Course Introduction

Strategic facilities management becomes of significant importance in driving value for money and this course will help you understand how facilities management can drive productivity and cost savings within any organisation. It aims to provide delegates with a thorough understanding of facilities management and the application thereof in practice and will add value to their understanding of the sector and functioning in the workplace.

The purpose is for delegates to identify, understand and implement activities and operations required in the effective management of facilities. The Facilities Management Masterclass programme will further offer delegates the understanding of the strategic focus and importance of Facilities Management. After attending this programme, delegates will be able to identify aspects relating to facilities analysis, recognise and coordinate activities about facilities management and be able to monitor and ensure efficient management of facilities.

Course Objectives

At the end of this Facilities Management Masterclass training seminar, you will learn to:

A strategic view of Facilities Management
Knowledge on how to link the FM plan to the strategic objectives of the organisation
Capacity to drive cost savings and value for money by managing people, resources and service providers
Techniques to measure success and failure
Understanding of how to implement FM practices sustainably
Strategies for communicating to stakeholders

Who should attend?

Those dealing with facilities and their management, including Facilities Managers, Operations Managers, Commercial and Procurement staff.
Governance Staff: Directors, managers, and others who require an understanding of facilities and their management
Those dealing with business process required for proper facilities management, including, but not limited to Risk officers, Financial Officers, Legal Officer, Contract and Project Managers.
Those engaged in the creation and maintenance of facilities, including Facilities Engineers, Engineering and Civil Engineers, IT & Communications Specialists, Architects and built environment professionals

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Introduction and Components of FM

Introduction to Property, Facilities and Maintenance Management
Principles of FM
- General
- Strategic
- Facilities Management in South Africa
- Leadership
Characteristics of FM
FM Policy and strategy
Objectives of FM
Project and Configuration management

Defining Facilities Management (FM)

Roles and responsibilities of FM
Categorising FM Services
Defining service
Corporate and cultural service
Different service delivery approaches
The service, operational, and process side of facilities management
FM as a Management Discipline
Technical and non-technical services
Hard and soft services
Strategic and non-strategic services

The Challenges Facing the Facilities Manager Financial & Environmental Management

General accounting terms and concepts
Asset and financial management relating to FM
Budgeting and Managing FM expenditure, operating costs, and services
Property owner / facilities manager Relationship

Soft Services Management

Defining FM Soft Services
Key Soft Services
- Security, catering, cleaning, client service and support
Contracts and Service Level Agreements

Contracts

Dispute resolution
Lease agreement
Leasing of shopping and office space
Delict and the facilities manager

SLAs

Performance measurement
Benchmarking
Post occupancy evaluation

Principles of Quality Management

Financial implications of and cost-effectiveness in service delivery

Building Maintenance Management

Principles of maintenance
Building Management Systems
Maintenance Management
- Condition assessment
- Execution of maintenance work
- Prioritising maintenance management
Principles of life cycle costing
Maintenance contracts / SLAs