Accounts Receivable Training

Accounts Receivable and Credit Policy Management Training

Credit Policy, Customer Assessment, Risk Mitigation, Invoicing, Collections, and Controls

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Platform:
Online
In-class
Date Venue Duration
17 - 18 September 2026 Sandton, Gauteng 2 Days
20 October 2026 Live/Online 1 Day
12 - 13 November 2026 Sandton, Gauteng 2 Days

Course Introduction

Prospen Africa’s Accounts Receivable and Credit Policy Management course delves into the pivotal role of Accounts Receivable (AR) in ensuring effective payment transactions and maintaining accurate financial records. It emphasises crafting and implementing a robust credit policy, which is crucial for delineating clear customer credit terms and managing overdue payments proficiently.

Course Duration Options

This Accounts Receivable and Credit Policy Management Training is available in two formats, so you can choose the depth that fits your time and needs:

1-Day Essentials Core Foundations

Credit policy, customer assessment, risk mitigation, invoicing, recording, collections, controls, delays, write-offs, and a closing case study, condensed into a fast-paced single day.

Ideal for: Those who need practical, immediate capability without an extended time commitment.

Course Objectives

Participants will conclude this Accounts Receivable and Credit Policy Management course with the ability to:
  • Craft and enact credit policies that align with corporate goals
  • Implement best practices for billing processes
  • Execute proactive collection strategies
  • Collaborate with sales teams to bolster the financial standing of the company
  • Critically assess and improve the AR process through industry best practices
  • Utilise advanced tools and techniques for efficient AR performance monitoring

Personal Benefits

Participants will acquire the ability to:
  • Utilise specialised Excel functions for AR management
  • Construct comprehensive AR aging reports
  • Employ diverse collection tactics effectively
  • Perform thorough analyses of AR

Who should attend?

  • Managers and Specialists in AR Departments
  • Credit Managers and Officers
  • AR and Revenue Accountants
  • Billing and Collection Clerks
  • Professionals in Accounting, Finance, Operations, and Sales Working Alongside AR and Credit Departments
Finance Courses

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

1-Day Essentials — Training Outline

Crafting a Credit Policy and Understanding Your Customer
  • Mission and role delineation within the Credit Department, and the credit evaluation/approval process
  • Legal and financial assessments of customers, and determining credit limits based on anticipated turnover
  • Using customer advances, bank guarantees, and insurance to mitigate risk
Invoicing, Recording, and Collections
  • Managing orders, credit checks, and ensuring accurate, prompt invoicing
  • Revenue recognition, invoice postings, and sub-ledger maintenance
  • Collection methods, dedicated revenue bank accounts, and reconciliations
Controls, Delays, and Write-Offs
  • Reviewing debtor reports and aging analysis, and adjusting credit limits
  • Establishing consistent follow-up processes and countering customer delaying tactics
  • Provisioning policy adherence and managing debt write-offs
Applied Case Study: Examining a complete AR cycle from order to cash.

2-Day Comprehensive — Training Outline

Day 1: Foundations and Credit Policy
Module 1: Crafting a Credit Policy
  • Mission and role delineation within the Credit Department
  • Processes for credit evaluation and approvals
  • Handling credit cards, slow-moving accounts, provisioning, and bad debts
  • Policies requiring board-level approval
Module 2: Customer Knowledge
  • Legal and financial assessments of customers
  • Analysis of financial statements and third-party validations
  • Determination of credit limits based on anticipated business turnover
Module 3: Risk Minimisation in Credit
  • Utilisation of customer advances, bank guarantees, and insurance to mitigate risks
Module 4: Efficient Invoicing Systems
  • Managing orders, conducting credit checks, ensuring prompt delivery, and accurate invoicing
Module 5: Recording Financial Transactions
  • Revenue recognition and invoice postings
  • Maintenance of detailed sub-ledgers and regular balance confirmations
Day 2: Collections, Controls, and Practical Application
Module 6: Debt Collections Strategies
  • Employing various collection modes and managing dedicated revenue bank accounts
  • Ensuring daily postings and reconciliations are up to date
Module 7: Implementing Internal Controls
  • Routine review of debtor reports and aging analysis
  • Evaluation and adjustments of credit limits
  • Setting targets and monitoring performance
  • Creation of reports that prompt action
  • Measuring team and individual performance metrics
  • Managing and motivating the AR team for peak performance
  • Developing a personal action plan for continuous improvement
Module 8: Addressing Collection Delays
  • Establishing consistent follow-up processes
  • Engaging in personal visits and maintaining regular communication
  • Identifying and countering delaying tactics by customers
  • Taking legal action when necessary
Module 9: Provisioning and Debt Write-Offs
  • Adherence to the company's provisioning policy
  • Management of write-offs and the subsequent accounting processes
Module 10: Comprehensive Case Study
Case Study: Examination of a complete AR cycle, demonstrating practical application from order to cash.

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Success Stories

Discover how our courses enhance professionals’ effectiveness in their workplaces.

uMngeni-uThukela Water

IFRS Updates Trainings

What made the sessions exceptionally helpful was the deliberate focus on actionable strategies rather than just high-level concepts. The structured approach kept the content engaging. It was a highly impactful professional development experience.

Telekom Networks Malawi Plc

Financial Analysis, Modelling and Forecasting

It has been a really fruitful and helpful training. Many thanks to PROSPEN AFRICA and the facilitator Olufemi. This is definitely going to make my work life easier and meaningful.

Northam Booysendal Mine

Mastering Payroll Preparation, Analysis, and Management

The course really taught us deep in to Payroll and made us aware of things we were not aware of.

Telekom Networks Malawi PLC

Financial Analysis, Modelling and Forecasting

The training was very insightful and the facilitator was very engaging which made everything easier to understand and follow. It has really equipped us in our areas of lack and we feel confident now on our next assignments on forecasts and analysis

Magalies Water

GRAP training

The course was practical, informative and relevant

FAQs – Accounts Receivable and Credit Policy Management

Develop accounts receivable and credit management skills covering credit policies, customer accounts, collections, credit risk, debt recovery, and cash flow management.

What is covered in the Accounts Receivable and Credit Policy Management course?
The course covers accounts receivable management, credit policies, credit assessment, customer creditworthiness, credit limits, payment terms, collections, debtor management, credit risk, bad debt prevention, and improving cash flow.
Who should attend Accounts Receivable and Credit Policy Management training?
The training is suitable for accounts receivable and credit controllers, finance professionals, credit managers, debt collection staff, accountants, financial administrators, and managers responsible for credit and debtor management.
Will I learn how to develop and manage an effective credit policy?
Yes. Participants learn how to establish effective credit policies, set appropriate credit limits and payment terms, assess customer risk, manage credit approvals, monitor accounts, and strengthen controls over the credit process.
Does the course cover debt collection and overdue accounts?
Yes. The programme covers practical approaches to managing overdue accounts, improving collection processes, communicating with customers, handling difficult payment situations, reducing outstanding debt, and improving the effectiveness of accounts receivable operations.
How can effective credit policy management improve cash flow?
Effective credit policy management helps organisations reduce credit losses, control customer exposure, improve payment discipline, reduce overdue receivables, and strengthen the conversion of sales into collected cash.
Can Accounts Receivable and Credit Policy Management training be delivered in-house?
Yes. Prospen Africa can provide customised in-house training aligned with an organisation's credit policies, accounts receivable processes, customer base, industry requirements, collection procedures, and financial management objectives.

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