Accounts Receivable Training

Accounts Receivable and Credit Policy Management Training

Credit Policy, Customer Assessment, Risk Mitigation, Invoicing, Collections, and Controls

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Platform:
Online
In-class
Date Venue Duration
12 - 13 November 2026 Sandton, Gauteng 2 Days
18 - 19 January 2027 Sandton, Gauteng 2 Days
17 February 2027 Sandton, Gauteng 1 Day
29 - 30 April 2027 Sandton, Gauteng 2 Days
02 June 2027 Sandton, Gauteng 1 Day

Course Introduction

Prospen Africa’s Accounts Receivable and Credit Policy Management course delves into the pivotal role of Accounts Receivable (AR) in ensuring effective payment transactions and maintaining accurate financial records. It emphasises crafting and implementing a robust credit policy, which is crucial for delineating clear customer credit terms and managing overdue payments proficiently.

Course Duration Options

This Accounts Receivable and Credit Policy Management Training course is available in two formats, so you can choose the depth that fits your time and needs:

1-Day Essentials Core Foundations

Credit policy, customer assessment, risk mitigation, invoicing, recording, collections, controls, delays, write-offs, and a closing case study, condensed into a fast-paced single day.

Ideal for: Those who need practical, immediate capability without an extended time commitment.

Course Objectives

Participants will conclude this Accounts Receivable and Credit Policy Management course with the ability to:
 
  • Craft and enact credit policies that align with corporate goals
  • Implement best practices for billing processes
  • Execute proactive collection strategies
  • Collaborate with sales teams to bolster the financial standing of the company
  • Critically assess and improve the AR process through industry best practices
  • Utilise advanced tools and techniques for efficient AR performance monitoring

Personal Benefits

Participants will acquire the ability to:
 
  • Utilise specialised Excel functions for AR management
  • Construct comprehensive AR aging reports
  • Employ diverse collection tactics effectively
  • Perform thorough analyses of AR

Who should attend?

  • Managers and Specialists in AR Departments
  • Credit Managers and Officers
  • AR and Revenue Accountants
  • Billing and Collection Clerks
  • Professionals in Accounting, Finance, Operations, and Sales Working Alongside AR and Credit Departments
Finance Courses

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

1-Day Essentials — Training Outline

DAY 1 — Accounts Receivable and Credit Management Essentials
Crafting a Credit Policy and Understanding Your Customer
  • Mission and role delineation within the Credit Department, and the credit evaluation/approval process
  • Legal and financial assessments of customers, and determining credit limits based on anticipated turnover
  • Using customer advances, bank guarantees, and insurance to mitigate risk
Invoicing, Recording, and Collections
  • Managing orders, credit checks, and ensuring accurate, prompt invoicing
  • Revenue recognition, invoice postings, and sub-ledger maintenance
  • Collection methods, dedicated revenue bank accounts, and reconciliations
Controls, Delays, and Write-Offs
  • Reviewing debtor reports and aging analysis, and adjusting credit limits
  • Establishing consistent follow-up processes and countering customer delaying tactics
  • Provisioning policy adherence and managing debt write-offs
  • Applied Case Study: Examining a complete AR cycle from order to cash.

2-Day Comprehensive — Training Outline

Day 1: Foundations and Credit Policy
Module 1: Crafting a Credit Policy
  • Mission and role delineation within the Credit Department
  • Processes for credit evaluation and approvals
  • Handling credit cards, slow-moving accounts, provisioning, and bad debts
  • Policies requiring board-level approval
Module 2: Customer Knowledge
  • Legal and financial assessments of customers
  • Analysis of financial statements and third-party validations
  • Determination of credit limits based on anticipated business turnover
Module 3: Risk Minimisation in Credit
  • Utilisation of customer advances, bank guarantees, and insurance to mitigate risks
Module 4: Efficient Invoicing Systems
  • Managing orders, conducting credit checks, ensuring prompt delivery, and accurate invoicing
Module 5: Recording Financial Transactions
  • Revenue recognition and invoice postings
  • Maintenance of detailed sub-ledgers and regular balance confirmations

Day 2: Collections, Controls, and Practical Application
Module 6: Debt Collections Strategies
  • Employing various collection modes and managing dedicated revenue bank accounts
  • Ensuring daily postings and reconciliations are up to date
Module 7: Implementing Internal Controls
  • Routine review of debtor reports and aging analysis
  • Evaluation and adjustments of credit limits
  • Setting targets and monitoring performance
  • Creation of reports that prompt action
  • Measuring team and individual performance metrics
  • Managing and motivating the AR team for peak performance
  • Developing a personal action plan for continuous improvement
Module 8: Addressing Collection Delays
  • Establishing consistent follow-up processes
  • Engaging in personal visits and maintaining regular communication
  • Identifying and countering delaying tactics by customers
  • Taking legal action when necessary
Module 9: Provisioning and Debt Write-Offs
  • Adherence to the company's provisioning policy
  • Management of write-offs and the subsequent accounting processes
Module 10: Comprehensive Case Study
  • Case Study: Examination of a complete AR cycle, demonstrating practical application from order to cash.

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Success Stories

Discover how our courses enhance professionals’ effectiveness in their workplaces.

uMngeni-uThukela Water

IFRS Updates Trainings

What made the sessions exceptionally helpful was the deliberate focus on actionable strategies rather than just high-level concepts. The structured approach kept the content engaging. It was a highly impactful professional development experience.

Telekom Networks Malawi Plc

Financial Analysis, Modelling and Forecasting

It has been a really fruitful and helpful training. Many thanks to PROSPEN AFRICA and the facilitator Olufemi. This is definitely going to make my work life easier and meaningful.

Northam Booysendal Mine

Mastering Payroll Preparation, Analysis, and Management

The course really taught us deep in to Payroll and made us aware of things we were not aware of.

Telekom Networks Malawi PLC

Financial Analysis, Modelling and Forecasting

The training was very insightful and the facilitator was very engaging which made everything easier to understand and follow. It has really equipped us in our areas of lack and we feel confident now on our next assignments on forecasts and analysis

Magalies Water

GRAP training

The course was practical, informative and relevant

FAQs – Accounts Receivable and Credit Policy Management

Develop accounts receivable and credit management skills covering credit policies, customer accounts, collections, credit risk, debt recovery, and cash flow management.

What topics are covered in the Accounts Receivable and Credit Policy Management course?
The course covers credit risk evaluation, establishing robust corporate credit policies, credit vetting and scoring methodologies, accounts receivable ledger management, dispute resolution strategies, legal debt recovery procedures, and optimizing Days Sales Outstanding (DSO).
Who should attend this Accounts Receivable and Credit Policy Management training?
This training is designed for credit controllers, accounts receivable managers, finance controllers, credit analysts, collections specialists, treasury officers, and finance directors responsible for managing trade credit and working capital.
How does this course assist in designing an effective credit policy framework?
Delegates learn how to draft clear credit terms, establish risk-based credit limits, formulate credit approval matrixes, and balance revenue growth goals with strict credit risk mitigation.
Will delegates learn techniques to reduce Days Sales Outstanding (DSO) and improve cash flow?
Yes. The curriculum explores proactive collection strategies, ledger aging analysis, structured dunning procedures, dispute management frameworks, and streamlining invoice-to-cash cycles to unlock working capital.
Does the masterclass cover bad debt provisions and legal recovery options?
Yes. Practical sessions address assessing bad debt risk, calculating expected credit loss (ECL) provisions, navigating legal remedies for defaulted accounts, and working effectively with external debt collection agencies.
Why is effective credit policy management vital for financial stability?
A well-managed credit function prevents bad debt write-offs, protects organizational liquidity, maintains healthy cash flow, and ensures long-term customer relationships through structured credit governance.

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