Basic Microsoft Outlook

Sending, Receiving, and Managing Email

Platform:

Online

In-class

Revised and Updated: 07 October 2026

Date	Venue	Duration
13 November 2026	Live/Online	1 Day
11 December 2026	Sandton, Gauteng	1 Day
12 February 2027	Live/Online	1 Day

Course Introduction

This Basic Microsoft Outlook course aligns with Unit Standard 116945, “Use electronic mail to send and receive messages” (NQF Level 2, 2 Credits, valid for enrolment until 30 June 2028 and for achievement until 30 June 2031). The unit standard is intended for people who need to use electronic mail to send and receive messages, either as a general computer user or as basic knowledge for a career in a field such as ICT.

Course Objectives

Upon completion of this Basic Microsoft Outlook course, participants will be able to:

Understand the concepts and terms of electronic messaging

Create and send an email message

Receive and respond to emails

Print an email message

Work with multiple email messages

Adjust settings to customise the view and preferences of the email application

Who should attend?

Office Workers: individuals in office environments who need to manage emails, schedules, and contacts as part of their daily tasks.

Administrative Assistants: professionals responsible for managing calendars, appointments, and correspondence for executives or teams.

Students: those entering academia or professional settings who need to learn how to use Outlook for email communication and scheduling.

Job Seekers: individuals aiming to enhance their job prospects by acquiring fundamental Outlook skills often required in administrative or office-based roles.

Entrepreneurs and Small Business Owners: people handling their own business communications and scheduling who want to use Outlook’s features effectively.

Anyone Transitioning to a New Email Client: individuals shifting from another email client to Outlook, or those who want to familiarise themselves with its basic functionality.

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Day 1 — Basic Microsoft Outlook

Module 1: Understand the Concepts and Terms of Electronic Messaging

The structure of an email address, explained using an example
Aspects of email etiquette, described with examples
The benefits of using email within a specific context
The limitations of using the Internet, explained with examples

Module 2: Create and Send an Email Message

Opening and closing the email application
Addressing a message to the required recipients
Writing a message header (subject) consistent with the message's purpose and target audience
Editing message text and checking it for spelling mistakes prior to sending
Attaching a file to an email message, and deleting an attachment from a message
Establishing a connection with an Internet Service Provider
Sending an email so that it is received by the intended recipients

Module 3: Receive and Respond to Emails

Identifying the senders of incoming mail
Displaying the contents of incoming emails
Observing precautions when receiving mail
Viewing received email messages in the inbox
Processing attached files according to given specifications
Highlighting incoming mail according to required specifications
Responding to incoming mail according to given specifications

Module 4: Print an Email Message

Printing an email message to the default printer

Module 5: Work with Multiple Email Messages

Opening a number of email messages for processing
Switching control between open email messages
Manipulating text between active email messages
Copying text to an email message from another source
Deleting text from an email message
Deleting an email message

Module 6: Adjust Settings to Customise the View and Preferences of the Email Application

Switching toolbar menus on and off according to the current situation
Changing the current view headings according to given requirements

Course Categories

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FAQs – Basic Microsoft Outlook

Master the essentials of Microsoft Outlook, learning effective email management, calendar scheduling, meeting coordination, contact management, task organisation, and professional workplace communication.

What topics are covered in the Basic Microsoft Outlook course?

The course covers Outlook navigation, composing and formatting emails, managing attachments, organizing inbox folders, creating email rules and signatures, managing contacts, scheduling calendar appointments and meetings, and setting up tasks and reminders.

Who should attend the Basic Microsoft Outlook course?

This course is designed for administrative staff, receptionists, customer service representatives, entry-level professionals, and anyone seeking to build foundational skills in managing workplace email, schedules, and daily business communication efficiently.

What skills will delegates develop through the Basic Microsoft Outlook course?

Delegates develop practical skills in efficiently structuring professional emails, organizing their inbox with rules and categories, managing daily calendars and meeting invitations, maintaining contact lists, and automating basic workplace tasks.

How long does the Basic Microsoft Outlook course take to complete?

The course is delivered as a focused short-course programme, with the duration determined by the scheduled programme and the specific training requirements of the organisation.

Is the Basic Microsoft Outlook course suitable for beginners with limited computer experience?

Yes. The course starts with fundamental concepts and interface navigation, making it ideal for beginners while providing essential best practices for clean and professional workplace communication.

Can Prospen Africa deliver the Basic Microsoft Outlook course in-house?

Yes. Prospen Africa can customise the course around your organisation's email protocols, calendar sharing policies, signature templates, and internal communication standards.

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Basic Microsoft Outlook

Sending, Receiving, and Managing Email

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