| Date | Venue | Duration | |
|---|---|---|---|
| 14 - 15 December 2026 | Live/Online | 2 Days | |
| 25 - 26 January 2027 | Sandton, Gauteng | 2 Days | |
| 15 - 16 April 2027 | Live/Online | 2 Days | |
| 02 - 06 August 2027 | Sandton, Gauteng | 5 Days |
Please note: This is not a final registration, one of our team members will contact you shortly to finalise your registration.
In times of crisis, organisations must be responsive, not reactive — organised and effective in communicating with stakeholders. Today, that response also has to hold up in real time on social and digital channels, where a crisis can escalate within minutes of the first post or headline. In this course, we start by defining crisis communication and then empower participants to learn what to communicate, to whom, through which channels, and by when in any instance.
Delegates learn how to be proactive in advance of any crisis and reflective post-crisis, and are empowered with tools, templates, action plans and actual role-playing to develop their ability to be effective and efficient in crisis communications — across traditional media, social media and digital platforms. The Crisis Management and Communication Workshop, run in a workshop setting, includes case studies, stakeholder identification, digital and social media monitoring, and best practices for message creation and delivery to ensure great results for the organisation.
This Crisis Management and Communication Workshop is available in two formats, so you can choose the depth that fits your time and needs:
Covers the essential crisis communication skills and tools — crisis dynamics, strategy formulation, stakeholder and team coordination, response systems, digital/social media monitoring, message creation, and a mock crisis exercise.
Builds on the 2-Day Workshop with in-depth media and spokesperson training, extended digital/social media crisis monitoring, a multi-stage mock crisis simulation, and structured post-crisis reputation recovery — benchmarked against Dubai-based 5-day certificated crisis communication programmes.
This Crisis Management and Communication Workshop is recommended for all those involved in planning, preparing and responding to a crisis affecting an organisation, whether as executive managers, spokespeople, communication professionals, or those managing an organisation’s social media and digital presence. The 5-Day Comprehensive programme is particularly suited to designated spokespeople and crisis team leads who require media-facing and reputation-recovery skills in addition to the core crisis communication foundations.
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Discover how our courses enhance professionals’ effectiveness in their workplaces.
The training facilitator started the training with a quote that captivated my attention from the start. The way he spoke and the examples he used were very important to me in general and in the training. The training was set in a way that I could understand the key points of effective Report Writing. The training was of such etiquette that anyone would be able to understand and implement what was learned. Thank you, Rock - Your course was amazing and your style for training is next level.
Prepare for effective crisis management and communication with practical training in crisis planning, response strategies, stakeholder communication, media management, and reputation protection.
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