ISO 9001:2015 Quality Management System Standard

Requirements and Implementation

Claim 4 CPD Points

Platform:

Online

In-class

Revised and Updated: 07 October 2026

Date	Venue	Duration
20 - 23 October 2026	Sandton, Gauteng	4 Days
17 - 20 November 2026	Live/Online	4 Days
16 - 19 February 2027	Sandton, Gauteng	4 Days

Course Introduction

This intensive four-day course provides a comprehensive understanding of the ISO 9001:2015 Quality Management System (QMS) requirements and practical guidance on effective implementation. Designed for professionals seeking to enhance their knowledge of quality management principles, the course covers key ISO 9001:2015 clauses, risk-based thinking, process approach, and documentation requirements.

Through interactive discussions, case studies, and exercises, participants will gain the skills needed to implement, maintain, and improve a QMS in alignment with international best practice. Whether you are new to ISO 9001 or looking to refine your existing system, this training will equip you with the essential tools for successful implementation.

Course Objectives

By the end of this ISO 9001:2015 Quality Management System Standard training programme, participants will be able to:

Understand and interpret the ISO 9001:2015 standard requirements in the context of different industries
Apply the skills and knowledge required to successfully manage and implement an ISO 9001:2015 QMS
Apply the ISO 9001:2015 Quality Management Standard for auditing and maintenance purposes

Who should attend?

Students studying towards business management
Quality practitioners, OHS practitioners, and environmental practitioners
Line managers
CEOs and business owners
Project managers
ISO consultants looking to expand into other standards

Minimum Requirements

Matric or an equivalent qualification
Prior knowledge of ISO 9001:2015 would be advantageous

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Day 1 — Foundations of ISO 9001:2015

History and Basics of Quality Management

History of ISO standards
Basic awareness of quality
The purpose and role of the Quality Management System (QMS), and successfully interpreting ISO 9001:2015

Legislation, Standards, and Terminology

Distinguishing between legislation, standards, and legal and interested party requirements
Terms and definitions used in ISO 9001:2015 management systems

Day 2 — The 7 Key Principles and Interpreting the Standard

Understanding the 7 Key Principles of ISO 9001:2015

1. Customer focus
2. Leadership
3. Engagement of people
4. Process approach
5. Improvement
6. Evidence-based decision-making
7. Relationship management

Interpreting the Standard Requirements

How to interpret the relevant standard requirements

Day 3 — Clause-by-Clause Explanation and Application

Clause 4: Context of the organization
Clause 5: Leadership
Clause 6: Planning
Clause 7: Support
Clause 8: Operation
Clause 9: Performance evaluation
Clause 10: Improvement

Day 4 — Evidence, Audits, Certification, and Assessment

Creating Evidence of Compliance

Creating evidence to show compliance with the relevant standard requirements

Audits and Certification Process

Preparing for an ISO 9001:2015 audit
Conducting internal audits
Handling nonconformities and corrective actions
Management review meetings
Selecting a certification body
Understanding the certification process and maintaining compliance

Knowledge Transfer Assessment

Practical Exercise: relevant standard assessment to test transfer of knowledge (2.5 hours)

Course Categories

Office Administration Courses ❯ Audit, Risk And Governance ❯ Compliance Courses ❯ Finance Courses ❯ Human Resources Training & Development ❯ View All Course Categories ❯

Course Registration Guide

Everything you need to know about registering for a Prospen training course.

View Registration Guide

Success Stories

Discover how our courses enhance professionals’ effectiveness in their workplaces.

No reviews found. Add reviews from the dashboard or switch source to Manual.

FAQs –ISO 9001:2015 Quality Management System Standard

Master ISO 9001:2015 Quality Management Systems, learning risk-based thinking, quality policy development, continuous process improvement, customer satisfaction management, and audit readiness to ensure regulatory compliance and operational excellence.

What is covered in the ISO 9001:2015 Quality Management System Standard Course?

The course covers the core clauses of ISO 9001:2015, context of the organization, leadership accountability, risk-based thinking, quality policy and objectives, process approach, performance evaluation, and continual improvement frameworks.

Who should attend the ISO 9001:2015 Quality Management System Training?

This training is designed for quality managers, compliance officers, internal auditors, process owners, operations leads, and management representatives responsible for implementing, maintaining, or auditing an ISO 9001 QMS.

How does this course address risk-based thinking and leadership engagement?

Delegates learn how to integrate risk identification and mitigation into routine business processes while ensuring top management actively leads and aligns quality objectives with overall strategic direction.

Will delegates learn how to prepare for ISO 9001 certification and surveillance audits?

Yes. The course provides step-by-step guidance on documented information requirements, internal auditing protocols, corrective action tracking, and preparing organizational workflows for external certification audits.

Does the training explain the Plan-Do-Check-Act (PDCA) cycle in quality management?

Yes. Participants explore how the High-Level Structure (HLS) applies the PDCA cycle across all clauses to build a cohesive, repeatable, and scalable operational framework.

Why is ISO 9001:2015 implementation essential for corporate success and compliance?

Implementing ISO 9001 standardizes service delivery, increases operational efficiency, minimizes defects, and enhances customer satisfaction while opening access to tenders requiring certified quality compliance.

Related Courses

Share this page:

Facebook X (Twitter) LinkedIn WhatsApp Email

View our training calendar to explore available courses, dates, and locations, or request a copy to help you plan your training schedule with confidence.

Consulting

Training & Services

Reliable Shuttle Services

Qualifications

Short Courses

More Courses

More Courses

South Africa

Africa

More Africa

Other Countries

Training Formats

Course Durations

Training Calendar

Training Resources

About Prospen

ISO 9001:2015 Quality Management System Standard

Requirements and Implementation

Course Objectives

Who should attend?

Course Outline

Request a Call Back

Course Introduction

Course Objectives

Who should attend?

Training Methodology

Training Outline

Course Categories

Course Registration Guide

Request a Call Back

Your submission has been successful

Success Stories

FAQs –ISO 9001:2015 Quality Management System Standard

Related Courses