| Date | Venue | Duration | |
|---|---|---|---|
| 09 October 2026 | Live/Online | 1 Day | |
| 01 December 2026 | Live/Online | 1 Day |
Please note: This is not a final registration, one of our team members will contact you shortly to finalise your registration.
Good telephone skills and etiquette go beyond just sounding good and using the right words. After all, both ‘what you say’ and ‘how you say it’ build the professional image of an organisation. This service-oriented workshop encompasses good listening techniques, asking appropriate questions and developing basic telephone etiquette skills. As more routine calls are triaged or supported by AI tools, the calls that reach a person are often the ones that most need genuine skill, empathy and judgement — making strong human telephone etiquette more valuable, not less. This Prospen Africa Telephone Etiquette Skills workshop will benefit anyone keen on projecting a professional image at the workplace. Interactive methodologies such as role-plays and case studies will be employed to provide participants with opportunities for skills practice.
Upon completion of this Telephone Etiquette Skills course, participants will be able to:
Administrative and sales support staff members, and executives who need to develop their telephone skills.
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Discover how our courses enhance professionals’ effectiveness in their workplaces.
The training facilitator started the training with a quote that captivated my attention from the start. The way he spoke and the examples he used were very important to me in general and in the training. The training was set in a way that I could understand the key points of effective Report Writing. The training was of such etiquette that anyone would be able to understand and implement what was learned. Thank you, Rock - Your course was amazing and your style for training is next level.
Master professional telephone etiquette skills covering effective communication, active listening, customer service, call handling, professional tone, and positive customer interactions.
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