The Future of HR Re-engineering the Employee Experience

The Future of HR

Re-engineering the Employee Experience

Re-engineer HR delivery, leverage AI, and transform the employee experience.

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Platform:
Online
In-class
Date Venue Duration
30 November - 04 December 2026 Sandton, Gauteng 5 Days

Course Introduction

As the international environment becomes increasingly complex and demanding, organisations are prioritising HR professionals with a global outlook, advanced knowledge, and the skills needed to thrive in challenging circumstances. Prospen Africa’s The Future of HR: Re-engineering the Employee Experience course will guide you through re-engineering HR to meet the evolving needs of the workforce, organisations, and economy. You will learn about the latest global HR practices and how leading organisations maintain their relevance and success. 

Key Highlights

  • The importance of re-engineering HR delivery and services for relevance and competitiveness. 
  • Best practices in HR from leading global organisations. 
  • Implementation of new HR models. 
  • Strategies for working with Generations X, Y, and Z. 
  • Innovative approaches to recruiting and selecting talent.

Course Objectives

By the end of this The Future of HR training course, participants will be able to: 

  • Articulate the process of re-engineering HR. 
  • Develop a plan to transform HR into a strategic partner. 
  • Identify and understand responses to change and resistance factors. 
  • Grasp human psychology and formulate appropriate HR responses. 
  • Create a comprehensive plan for evaluating and re-engineering HR functions. 

Who should attend?

  • HR Professionals Looking to Transform or Re-Engineer Their HR Services. 
  • HR Staff, Practitioners, Managers, Directors, Analysts, Officers, and Business Partners. 
  • Planners and Strategic Planners. 
  • Anyone Needing to Understand HR Strategy. 
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Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

DAY 1 — Why We Need a Strategic Approach to HR?
  • Development of Strategic HRM (SHRM)
  • Differences between transactional and strategic HR delivery
  • Introduction to new HR models based on Ulrich's framework
  • Roles of business partners, shared services, and centres of expertise
  • Steps to formulating a future HR strategy

DAY 2 — Global Trends Impacting the Future of HR
  • Understanding the changing psychological contract
  • New methods for recruiting and selecting talent, including the shift toward skills-based hiring, where demonstrated capability increasingly matters more than formal qualifications
  • Impact of artificial intelligence and robotics on HR, including how AI adoption is now outpacing global averages in some regions — a 2025 PwC survey found 75% of Middle East employees use AI at work, compared to a 69% global average — and how predictive analytics is increasingly used to identify burnout and retention risks before they escalate
  • Strategies for working with a global workforce
  • Insights into Generations X, Y, and Z

DAY 3 — Change Leadership & HR
  • Distinguishing change management from change leadership
  • Navigating the stages of the change journey
  • Managing employee resistance to change
  • Importance of communication during change
  • Best practices in change management processes

DAY 4 — Assisting & Retaining Valuable Employees
  • Addressing employee mental health issues
  • Establishing an Employee Assistance Program (EAP)
  • Handling crisis, trauma, and disaster scenarios
  • Preventing bullying and harassment
  • Effective employee retention strategies

DAY 5 — Re-engineering Your HR Services
  • Assessing readiness for change
  • Practical methods for re-engineering service delivery, including the shift toward hyper-personalised employee experiences — HR platforms increasingly tailoring learning paths, benefits, and communications to individual employees, rather than applying one-size-fits-all approaches
  • HR's role in adding value to the organisation
  • Evaluating HR functions
  • Developing a plan for re-engineering HR services

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Success Stories

Discover how our courses enhance professionals’ effectiveness in their workplaces.

ELIDZ

Thrive as an Intern: Managing Anxiety, Building Resilience & Handling Rejection

The training was very insightful, contents shared are relatable, and the facilitator is amazing in such a way that he is able to reference practical examples to make concepts understandable and relatable to all. Listening and interacting with him is easy because he opens the platform for everyone, even when he is speaking, you are able to listen attentively with understanding because he is well informed, passionate, and well prepared. He knows his story. Lastly, the session is very interactive and interesting, you constantly looking forward to hear more and say more as well.

East London IDZ

Managing Anxiety, Building Resilience & Handling Rejection

The training was very insightful, and I learnt a lot about Resilience & Handling Rejection. I am glad I was part of the training

Central Bank of Lesotho

Unlock HR's Strategic Power with Modern HRIS

The programme was fascinating and informative.

FAQs –The Future of HR

Explore the future of HR through practical insights into AI, digital transformation, workforce trends, strategic HR, employee experience, and emerging workplace technologies.

What is covered in The Future of HR: Re-engineering the Employee Experience training?
The course covers strategic HR management, global HR trends, new HR models, talent recruitment and selection, artificial intelligence and robotics, change leadership, employee retention and re-engineering HR services.
Who should attend The Future of HR training?
The course is suitable for HR professionals, HR practitioners, managers, directors, analysts, officers, HR business partners, planners and strategic planners who want to strengthen their future-focused HR capabilities.
Does The Future of HR course cover artificial intelligence and robotics?
Yes. The training examines the impact of artificial intelligence and robotics on HR, including how emerging technologies are changing recruitment, HR delivery and the future workplace.
Does the course cover strategic HR models and HR business partnering?
Yes. Participants explore strategic HRM, the transition from transactional to strategic HR delivery, Ulrich-based HR models, business partners, shared services and centres of expertise.
Does The Future of HR training cover change management and employee resistance?
Yes. The programme covers change leadership, the stages of the change journey, employee resistance, communication during change and practical approaches to managing organisational transformation.
How does The Future of HR course help organisations re-engineer HR services?
The course helps participants assess HR readiness for change, evaluate existing HR functions, develop future HR strategies and create practical plans for re-engineering HR services to add greater organisational value.

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