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The Perfect Executive Personal Assistant Training

The Perfect Executive Personal Assistant Training

Mastering Communication, Reports, Minutes, Dashboards, Supervisory Skills, Time Management, and Decision-Making

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Platform:
Online
In-class
Date Venue Duration
07 - 09 October 2026 Sandton, Gauteng 3 Days
25 - 29 January 2027 Sandton, Gauteng 5 Days
08 - 12 March 2027 Sandton, Gauteng 5 Days
19 - 23 April 2027 Sandton, Gauteng 5 Days
07 - 11 June 2027 Sandton, Gauteng 5 Days

Course Objectives

Who should attend?

Course Outline

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Course Introduction

This intensive The Perfect Executive Personal Assistant Training course is designed to equip Executive Personal Assistants and similar roles with the necessary skills, knowledge, and insights to manage tasks efficiently and effectively within an organisational environment. The Perfect Executive Personal Assistant Training course covers essential topics including minute taking, report writing, dashboard management, and supervisory skills, with practical case studies to ensure real-world application.

Course Duration Options

This The Perfect Executive Personal Assistant Training course is available in two formats, so you can choose the depth that fits your time and needs:

3-Day Essentials Core Foundations

Professional efficiency, communication, report writing and minute taking, dashboard management, supervisory skills, and time management and decision making.

Ideal for: Those who need practical, immediate capability without an extended time commitment.

5-Day Comprehensive Full Depth

Everything in the 3-Day Essentials, in full depth, with more time for hands-on practice across every module and its full case study.

Ideal for: Executive Personal Assistants seeking immersive practice and deep mastery across all core operational areas.

Course Objectives

Participants will be able to:
  • Enhance Professional Efficiency: Apply advanced organisational skills to manage executive tasks and responsibilities proficiently
  • Effective Communication: Develop advanced communication skills for professional interactions and to manage stakeholder relations
  • Advanced Report Writing & Minute Taking: Produce high-quality reports and accurately record meeting minutes with clarity and precision, using AI drafting tools appropriately
  • Dashboard Management: Effectively manage and create dashboards, including AI-assisted dashboards, for monitoring tasks and projects
  • Supervisory Skills: Develop leadership and supervisory skills to manage and lead teams effectively
  • Time Management: Optimise personal and executive schedules for increased productivity
  • Decision Making: Strengthen decision-making capabilities to contribute effectively to organisational goals

Who should attend?

  • Executive Personal Assistants (EPAs)
  • Personal Assistants (PAs)
  • Secretaries
  • Administrative Assistants
  • Anyone Aspiring to Develop a Career as an Executive or Personal Assistant
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Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

3-Day Essentials — Training Outline

DAY 1 — Professional Efficiency, Communication, and Reporting
Session 1: Professional Efficiency & Communication
  • Role and responsibilities of an Executive Personal Assistant
  • Effective communication and interpersonal skills
  • Email and telephone etiquette, and stakeholder management
Session 2: Advanced Report Writing & Minute Taking
  • Principles of effective writing, and minute-taking techniques
  • Report writing structure, style, and clarity
  • Using AI drafting tools to accelerate first drafts, then editing for accuracy and your own professional voice
Case Study: Real-world scenarios requiring participants to draft reports and take minutes, evaluating the use of language, structure, and content relevance.
DAY 2 — Dashboard Management and Supervisory Skills
Session 3: Dashboard Management
  • Introduction to dashboard management, and creating effective dashboards
  • Leveraging AI-powered tools, including Power BI Copilot, to generate dashboard insights and summaries faster
Case Study: Analysis of different organisational dashboards, evaluating effectiveness and learning the creation of intuitive dashboards.
Session 4: Supervisory Skills
  • Introduction to supervisory skills, leadership, and team building
  • Conflict resolution and problem-solving
  • Performance management and feedback
Case Study: Examination of leadership scenarios to develop conflict resolution, team-building, and performance management skills.
DAY 3 — Time Management, Decision Making, and Your Action Plan
Session 5: Time Management & Decision Making
  • Effective time management strategies, prioritisation, and delegation
  • Decision-making models and techniques
Case Study: Exploration of real-world situations to apply time management strategies and decision-making techniques.
Session 6: Close-Out — Your Personal Action Plan
  • Consolidating the week's learning into a practical action plan
  • Deciding whether the 5-Day Comprehensive programme is the right next step
Practical Exercise: Build a personal 90-day action plan applying one improvement from each session covered.

5-Day Comprehensive — Training Outline

Module 1: Professional Efficiency & Communication
  • Role and responsibilities of an Executive Personal Assistant
  • Effective communication and interpersonal skills
  • Email and telephone etiquette
  • Stakeholder management
Practical Exercise: Draft a stakeholder communication plan for a sample high-pressure scenario.
Module 2: Advanced Report Writing & Minute Taking
  • Principles of effective writing
  • Minute-taking techniques and practice
  • Report writing: structure, style, and clarity
  • Using AI drafting tools to accelerate first drafts, then editing for accuracy and your own professional voice
Case Study: Real-world scenarios requiring participants to draft reports and take minutes, evaluating the use of language, structure, and content relevance.
Module 3: Dashboard Management
  • Introduction to dashboard management
  • Creating and managing effective dashboards
  • Leveraging technology for dashboard management, including AI-powered tools such as Power BI Copilot to generate insights and summaries faster
Case Study: Analysis of different organisational dashboards, evaluating effectiveness and learning the creation of intuitive dashboards.
Module 4: Supervisory Skills
  • Introduction to supervisory skills
  • Leadership and team building
  • Conflict resolution and problem solving
  • Performance management and feedback
Case Study: Examination of leadership scenarios to develop conflict resolution, team-building, and performance management skills.
Module 5: Time Management & Decision Making
  • Effective time management strategies
  • Prioritisation and delegation
  • Decision-making models and techniques
Case Study: Exploration of real-world situations to apply time management strategies and decision-making techniques.

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Success Stories

Discover how our courses enhance professionals’ effectiveness in their workplaces.

INSETA

The Evolving Role of Executive Assistants and AI Conference

Thank you for offering us the opportunity to attend this course. The Facilitator was very informed, and have learned a lot of AI tools which I will use at my workplace.

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FAQs – Office Administration and Secretarial Masterclass

Build advanced office administration and secretarial skills covering organisation, communication, time management, records, and professional workplace efficiency.

What topics are covered in the Office Administration and Secretarial Masterclass?
The course covers advanced office administration, professional secretarial skills, effective communication, diary and meeting management, document management, time management, office procedures, business correspondence, and professional workplace practices.
Who should attend the Office Administration and Secretarial Masterclass?
This masterclass is designed for office administrators, secretaries, personal assistants, executive assistants, administrative coordinators, receptionists, and professionals responsible for providing high-level administrative support.
What skills will delegates develop through the Office Administration and Secretarial Masterclass?
Delegates develop practical skills in managing office responsibilities, prioritising tasks, coordinating meetings, handling business correspondence, organising information, communicating professionally, and supporting managers and executives more effectively.
How long does the Office Administration and Secretarial Masterclass take to complete?
The masterclass is delivered as a focused short-course programme, with the duration determined by the scheduled programme and the specific training requirements of the organisation.
Is the Office Administration and Secretarial Masterclass suitable for experienced administrators?
Yes. The masterclass is suitable for both experienced administrative professionals seeking to enhance their capabilities and professionals who want to strengthen their overall office administration and secretarial skills.
Can Prospen Africa deliver the Office Administration and Secretarial Masterclass in-house?
Yes. Prospen Africa can customise the masterclass around your organisation's administrative procedures, office systems, reporting requirements, communication standards, and the specific responsibilities of your support team.

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