ProspenAfrica | Training and Consulting Services Provider

Executive Secretary Skills

5 Day Training

Dates: 27 – 31 May 2024

Locations: Johannesburg, South Africa

Platform: Available In-Class / Online

Price: Available on Request

This is a Non-accredited Course

Course Introduction

Efficient business operations require a great deal of background effort. Executive Secretaries are crucial in ensuring coordination, cooperation, supervision, and control. They handle tasks like greeting guests, conducting meetings, scheduling appointments, preparing reports, managing databases, making presentations, and more. Their role demands dedication, confidentiality, administrative skills, and the ability to multitask. Executive Secretaries are pivotal in supporting the daily functions of a business and act as a key link between executives, employees, and clients. They ensure office functions run smoothly, providing executives with necessary information for timely business decisions.

Course Objectives

The course aims to:

  • Detail the responsibilities of an Executive Secretary.

  • Develop communication and interpersonal skills.

  • Refine participants to perform under pressure and act as a link between executives and clients.

  • Enhance office task management and overall productivity.

  • Develop tech-savvy professionals.

Personal Benefits

Participants will:

  • Develop problem-solving and creative thinking skills.

  • Enhance critical thinking, communication, and interpersonal skills.

  • Foster work ethics and work-life balance.

  • Learn routine tasks like report preparation and meeting scheduling.

  • Acquire technological skills for daily tasks.

  • Gain certification enhancing their resume and career opportunities.

Who should attend?

  • Executive Secretaries

  • Executive Assistants

  • Office Secretaries

  • Front Desk Agents/Assistants

  • Office Clerks

  • Office Managers

  • Administrative Assistants

  • Front Office Managers

  • Entrepreneurs and Start-up Founders

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Module 1: Role of an Executive Secretary

  • Duties and personal traits

  • Work ethics

  • Recognizing executive needs

Module 2: Communication and Interpersonal Skills

  • Telephone and business correspondence

  • Body language and appearance

  • Teamwork and collaboration

Module 3: Organizational Skills

  • Strategic planning

  • Innovative thinking

  • Confidentiality and discretion

Module 4: Problem Solving and Critical Thinking

  • Analysis and evaluation

  • Research for executive needs

  • Consultation skills

Module 5: Clerical and Administrative Skills

  • Mail handling

  • Filing system development

  • Meeting arrangements

  • Banking services basics

Module 6: Office Management

  • Office organization

  • Record administration

  • Executive-employee linkage

  • Work simplification

Module 7: Computer Skills

  • Word processing

  • Spreadsheets

  • Presentation preparation

  • Social media management

Module 8: Maintaining Work-life Balance

  • Time and stress management

  • Handling pressure situations

Request a call back

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