Elevate your EA career! This Executive Secretary skills workshop covers communication, organization, problem-solving, technology, strategic thinking, administrative proficiency, office management, and work-life balance for modern executive support.
| Date | Venue | Duration | |
|---|---|---|---|
| 07 - 08 May 2025 | Sandton | 2 Days | Register Now |
| 12 - 13 June 2025 | Sandton | 2 Days | Register Now |
| 14 - 15 July 2025 | Sandton | 2 Days | Register Now |
In today’s dynamic business environment, the role of an Executive Secretary has evolved significantly. Executive Secretaries are not only responsible for administrative tasks but also play a crucial role in executive decision-making, strategic planning, and business operations. Their ability to coordinate, supervise, and manage multiple tasks ensures smooth office operations.
This Executive Secretary Skills workshop is designed to equip Executive Secretaries with cutting-edge skills in administration, technology, and strategic support. It includes real-world case studies that highlight contemporary challenges and solutions in the field. Participants will learn how to handle business correspondence, manage databases, prepare reports, schedule appointments, oversee meetings, and assist executives in making informed decisions.
By the end of this Executive Secretary Skills workshop, participants will:
Understand the evolving responsibilities of an Executive Secretary.
Develop effective communication, interpersonal, and leadership skills.
Master time management and multitasking to handle high-pressure situations.
Learn how to use technology for better administrative efficiency.
Enhance their problem-solving and decision-making abilities.
Develop strategic thinking skills to provide executive-level support.
Gain insights into current challenges affecting executive secretaries and solutions through real-world case studies.
Personal Benefits
Participants will:
Improve their communication, critical thinking, and problem-solving skills.
Enhance their ability to manage tasks and boost workplace productivity.
Gain knowledge of the latest technology tools used in administration.
Understand ethical work practices and professional confidentiality.
Learn effective ways to maintain a work-life balance.
Receive a recognized certification to boost career opportunities.
Executive Secretaries
Executive Assistants
Office Secretaries
Front Desk Agents/Assistants
Office Clerks
Office Managers
Administrative Assistants
Front Office Managers
Entrepreneurs and Start-up Founders
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Module 1: Role of an Executive Secretary
Evolving duties and essential traits
Ethics and confidentiality in the modern workplace
Case Study: The Role of Executive Secretaries in Crisis Management
Module 2: Communication and Interpersonal Skills
Business correspondence and telephone etiquette
Non-verbal communication and professional appearance
Team collaboration in hybrid work environments
Case Study: Managing Executive Communication in a Digital Age
Module 3: Organizational and Time Management Skills
Strategic planning and innovative thinking
Task prioritization and delegation techniques
Confidentiality and discretion in executive roles
Case Study: Handling High-Stakes Scheduling Conflicts
Module 4: Problem Solving and Critical Thinking
Analysing and evaluating complex situations
Conducting research for executive needs
Effective consultation and decision-making strategies
Case Study: Navigating Executive-Level Problem-Solving in High-Pressure Environments
Module 5: Clerical and Administrative Proficiency
Advanced document and mail handling
Developing efficient filing and data management systems
Managing meeting logistics and minutes-taking
Basic banking and financial administration for executives
Case Study: Digitalization of Administrative Tasks – Success Stories
Module 6: Office Management and Workflow Optimization
Office organization and workflow streamlining
Record administration and compliance with data security standards
Executive-employee coordination and information flow
Simplifying office tasks with technology
Case Study: Implementing an AI-Powered Office Management System
Module 7: Technology and Digital Tools for Executive Secretaries
Mastering Microsoft Office Suite and Google Workspace
Using CRM and ERP systems for office efficiency
Managing social media and digital communication platforms
AI tools for scheduling and task automation
Case Study: Leveraging Technology for a More Productive Executive Office
Module 8: Work-life Balance and Stress Management
Effective time management techniques
Coping with stress and pressure in executive roles
Setting professional and personal boundaries
Self-care and well-being strategies
Case Study: Executive Secretaries and Mental Health – A Growing Concern
Discover how our courses enhance professionals’ effectiveness in their workplaces.
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