Dates: 27 – 31 May 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online
Efficient business operations require a great deal of background effort. Executive Secretaries are crucial in ensuring coordination, cooperation, supervision, and control. They handle tasks like greeting guests, conducting meetings, scheduling appointments, preparing reports, managing databases, making presentations, and more. Their role demands dedication, confidentiality, administrative skills, and the ability to multitask. Executive Secretaries are pivotal in supporting the daily functions of a business and act as a key link between executives, employees, and clients. They ensure office functions run smoothly, providing executives with necessary information for timely business decisions.
The course aims to:
Detail the responsibilities of an Executive Secretary.
Develop communication and interpersonal skills.
Refine participants to perform under pressure and act as a link between executives and clients.
Enhance office task management and overall productivity.
Develop tech-savvy professionals.
Develop problem-solving and creative thinking skills.
Enhance critical thinking, communication, and interpersonal skills.
Foster work ethics and work-life balance.
Learn routine tasks like report preparation and meeting scheduling.
Acquire technological skills for daily tasks.
Gain certification enhancing their resume and career opportunities.
Front Desk Agents/Assistants
Front Office Managers
Entrepreneurs and Start-up Founders
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Module 1: Role of an Executive Secretary
Duties and personal traits
Recognizing executive needs
Module 2: Communication and Interpersonal Skills
Telephone and business correspondence
Body language and appearance
Teamwork and collaboration
Module 3: Organizational Skills
Confidentiality and discretion
Module 4: Problem Solving and Critical Thinking
Analysis and evaluation
Research for executive needs
Module 5: Clerical and Administrative Skills
Filing system development
Banking services basics
Module 6: Office Management
Module 7: Computer Skills
Social media management
Module 8: Maintaining Work-life Balance
Time and stress management
Handling pressure situations