| Date | Venue | Duration | |
|---|---|---|---|
| 02 - 03 November 2026 | Pretoria, Gauteng | 2 Days | |
| 30 - 31 March 2027 | Sandton, Gauteng | 2 Days | |
| 28 - 29 April 2027 | Sandton, Gauteng | 2 Days | |
| 17 - 18 June 2027 | Sandton, Gauteng | 2 Days | |
| 10 - 11 August 2027 | Sandton, Gauteng | 2 Days |
Please note: This is not a final registration, one of our team members will contact you shortly to finalise your registration.
In today’s dynamic business environment, the role of an Executive Secretary has evolved significantly. Executive Secretaries are not only responsible for administrative tasks but also play a crucial role in executive decision-making, strategic planning, and business operations. Their ability to coordinate, supervise, and manage multiple tasks ensures smooth office operations.
This Executive Secretary Skills programme is designed to equip Executive Secretaries, and the full range of office support professionals, with cutting-edge skills in administration, AI and technology, and strategic support. It includes real-world case studies that highlight contemporary challenges and solutions in the field.
This Executive Secretary Skills course is available in two formats, so you can choose the depth that fits your time and needs:
Role, communication, and time management essentials, plus administrative proficiency, technology and AI basics, and sustaining performance.
Everything in the 2-Day Essentials in full depth, plus problem-solving and critical thinking, office management and workflow optimisation, and a deeper dive into technology, digital tools, and AI.
By the end of this Executive Secretary Skills programme, participants will:
Understand the evolving responsibilities of an Executive Secretary
Develop effective communication, interpersonal, and leadership skills
Master time management and multitasking to handle high-pressure situations
Use AI tools and other technology for better administrative efficiency
Enhance problem-solving and decision-making abilities
Develop strategic thinking skills to provide executive-level support
Gain insights into current challenges affecting executive secretaries and solutions through real-world case studies
Broadly Accessible, Genuinely Practical: Built for the full range of office support roles, from front desk to executive secretary to founder wearing every hat.
Real AI Fluency, Not Just Awareness: Work hands-on with Microsoft 365 Copilot and current administrative AI tools, not just a theoretical overview.
Ethics and Confidentiality Built In: Understand professional discretion and confidentiality as a core skill, not an afterthought.
Certification for Career Growth: Receive a recognised certification to boost your career opportunities.
Sustainable Performance: Build work-life balance and stress management skills alongside technical capability, so performance lasts.
This Executive Secretary Skills programme’s broad, practical foundation makes it suitable for:
Executive Secretaries
Executive Assistants
Office Secretaries
Front Desk Agents/Assistants
Office Clerks
Office Managers
Administrative Assistants
Front Office Managers
Entrepreneurs and Start-Up Founders
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
2-Day Essentials — Training Outline
DAY 1 — Role, Communication, and Time Management
Session 1: The Role of an Executive Secretary
Evolving duties and essential traits
Ethics and confidentiality in the modern workplace
Case Study: The Role of Executive Secretaries in Crisis Management.
Session 2: Communication Essentials
Business correspondence and telephone etiquette
Team collaboration in hybrid work environments
For deeper practice in non-verbal communication and active listening, see Prospen’s dedicated Executive PAs and Administrators Communication Masterclass
Case Study: Managing Executive Communication in a Digital Age.
Session 3: Organisational and Time Management Skills
Task prioritisation and delegation techniques
Confidentiality and discretion in executive roles
Case Study: Handling High-Stakes Scheduling Conflicts.
DAY 2 — Administration, Technology, and Sustaining Performance
Session 4: Clerical and Administrative Proficiency
Advanced document and mail handling
Efficient filing and data management systems
Managing meeting logistics and minute-taking
Case Study: Digitalisation of Administrative Tasks — Success Stories.
Session 5: Technology and AI for Executive Secretaries
Mastering Microsoft Office Suite and Google Workspace
Using Microsoft 365 Copilot and other AI tools for scheduling and task automation
For deeper AI capability, see Prospen’s dedicated AI Essentials for Office Managers and Secretaries course
Case Study: Leveraging Technology for a More Productive Executive Office.
Session 6: Close-Out — Work-Life Balance and Your Action Plan
Coping with stress and pressure in executive roles
Setting professional and personal boundaries
Deciding whether the 5-Day Comprehensive programme is the right next step
Case Study: Executive Secretaries and Mental Health — A Growing Concern.
5-Day Comprehensive — Training Outline
Module 1: Role of an Executive Secretary
Evolving duties and essential traits
Ethics and confidentiality in the modern workplace
Case Study: The Role of Executive Secretaries in Crisis Management.
Module 2: Communication and Interpersonal Skills
Business correspondence and telephone etiquette
Non-verbal communication and professional appearance
Team collaboration in hybrid work environments
Case Study: Managing Executive Communication in a Digital Age.
Module 3: Organisational and Time Management Skills
Strategic planning and innovative thinking
Task prioritisation and delegation techniques
Confidentiality and discretion in executive roles
Case Study: Handling High-Stakes Scheduling Conflicts.
Module 4: Problem Solving and Critical Thinking
Analysing and evaluating complex situations
Conducting research for executive needs
Effective consultation and decision-making strategies
Case Study: Navigating Executive-Level Problem-Solving in High-Pressure Environments.
Module 5: Clerical and Administrative Proficiency
Advanced document and mail handling
Developing efficient filing and data management systems
Managing meeting logistics and minute-taking
Basic banking and financial administration for executives
Case Study: Digitalisation of Administrative Tasks — Success Stories.
Module 6: Office Management and Workflow Optimisation
Office organisation and workflow streamlining
Record administration and compliance with data security standards
Executive-employee coordination and information flow
Simplifying office tasks with AI-powered tools
Case Study: Implementing an AI-Powered Office Management System.
Module 7: Technology and Digital Tools for Executive Secretaries
Mastering Microsoft Office Suite and Google Workspace
Using CRM and ERP systems for office efficiency
Managing social media and digital communication platforms
AI tools, including Microsoft 365 Copilot, for scheduling and task automation
Case Study: Leveraging Technology for a More Productive Executive Office.
Module 8: Work-Life Balance and Stress Management
Effective time management techniques
Coping with stress and pressure in executive roles
Setting professional and personal boundaries
Self-care and well-being strategies
Case Study: Executive Secretaries and Mental Health — A Growing Concern.
Discover how our courses enhance professionals’ effectiveness in their workplaces.
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