ProspenAfrica | Training and Consulting Services Provider

Advanced Fleet Operations, Incident Investigation and Emergency Safety Skills

5 Day Training

Dates: 10 – 14 June 2024

Locations: Johannesburg, South Africa

Platform: Available In-Class / Online

Price: Available on Request

Course Introduction

This Fleet operations, incident investigation and emergency safety training is designed to help the delegates understand the importance of business operations, as losses from transportation incidents are significant and include death, injury, wage losses, hiring and training expenses, higher insurance premiums, property damage, and business losses. As the logistics and transportation costs can account for more than 70% of organizations supply chain costs and are related to many risks and disruptions, Incident Investigation also help focus on techniques for gathering complete, accurate and objective incident data, establishing root causes, reporting findings and determining corrective action. Discussion, demonstrations and exercises cover investigation and interview techniques.


Participants learn how to uncover the important questions -who, what, why, when and how of each incident, and how to analyze data to prevent injuries, property damage and financial losses. The analysis of data helps the management and administration to establish factual reasons behind each incident and draw lessons for prevention and correction of the incidents that cause fleet and business loss Fleet managers are responsible for overseeing the entire fleet process from start to finish. They’re deciding on the type and number of vehicles your fleet needs, monitoring your drivers’ behaviour, and ensuring your business complies with legal regulations. It’s a ton of responsibilities to have on one’s back. However, by investing in fleet management safety training, you can lighten their burden and ensure your fleet operations run smoothly. Naturally, fleet operations are susceptible to many risks, and a comprehensive guide to fleet management can make all the difference in fighting these risks.


Common risks in fleet operations
While the demand for public transport continues to grow, so do the challenges of managing a fleet. Fleet managers now have twice the number of drivers to oversee and twice the number of vehicles to maintain. Even one single mistake can lead to any of the following outcomes: Vehicle accidents. Unfortunately, road accidents happen all the time. In fact, 1.19 million people die due to road traffic crashes each year. These accidents pose a threat to your drivers and can also lead to unexpected medical expenses and vehicle repair costs. Failing to comply with safety regulations, you don’t want to find yourself on the wrong side of the law. However, when not familiar with them, fleet managers can break the rules by accident, which can cause legal troubles and further expenses down the road. As technology advances, more and more businesses rely on digital solutions to optimize their fleet operations. The risks fleet managers face are too many, which is why they must be on their toes and ready to address any issue that arises timely. Anyway, now that you know what the risks are, let’s see how fleet management training can help mitigate them and what an effective training program looks like.

Course Objectives

  • Develop fleet operations , applications, controls and smart standards

  • Define embed safety culture in your fleet

  • Develop a fleet safety plan for all mobile assets

  • Comply with the requirements for driver training and evaluation

  • Prepare for the upcoming requirements regarding the professional drivers

  • Adequately select the vehicles for the fleet

  • Oversee maintenance and be able to prioritise the maintenance schedule according to business needs

  • Apply maintenance decisions that are financially supported

  • Properly investigate and report incidents and use lessons learned

  • How to determine which incidents warrant investigation

  • How to use effective investigation and interviewing techniques to gather complete, objective and accurate data

  • How to analyzing incidents to identify root causes

  • Different investigation guidelines using

  • The human relations aspects of incident reporting

  • What data to include in investigation reports

  • Hazard control measures and follow-up

  • Emergency safety skills and their application

  • Apply fault tree diagrams and the cause-effect analysis

  • Use computer models and video generated analysis and recommended driving practices

Who should attend?

This training course is designed for all professionals involved in

  • Supply Chain and Logistics,

  • Transportation,

  • Fleet Management,

  • Project planning executives

  • Traffic police,

  • judiciary involved in traffic cases and

  • People working and managing vehicle inspection facilities.

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Module 1: Fleet operations fundamentals

  • Introduction to fleet management- the planning, organizing, controlling, coordination and the leadership roles and responsibilities, with tools and techniques summarized

  • Vehicle lifecycle management- what applies on asset’s useful life and after useful life

  • Total cost of ownership – based on the lifecycle and use of the assets

  • Fleet performance indicators – what to evaluate, how to evaluate and when to evaluate

  • Fleet operations BSC (balanced score card) and how to keep fleet base operational with minimum resources to get the business results

  • How the Toyota Lean Six Sigma Management approach can be adopted in fleet management

  • Areas of risk in fleet management business – assets, operations, maintenance and service risk financials, business efficiency and effectiveness, human and non-human errors

Module 2: The Big Picture of Fleet Safety

  • Fleet Safety Management Planning

  • Risks and Costs of Incidents

  • International Standards and Driver Qualification Requirements

  • Duties and Responsibilities for Company, Management, Safety Management as well as vehicle Operators, users and Drivers

Module 3: Development of Fleet Safety Management Plan

  • Elements of the Fleet Safety Management Planning

  • Legal Requirements

  • Driving Hours

  • Inspections

  • Authorization of Vehicle Use

  • Driver Selection process from recruitment testing to on the job observation and recording

Module 4: Driver Training Monitoring and Evaluation

  • Legal requirements of driver training

  • Industry-specific requirements of driver training

  • Driver orientation and meetings

  • Driver behaviour monitoring and evaluation

  • Driver health monitoring

  • Rewarding and disciplinary actions

Module 5: Fleet Management – Vehicle Selection and Fleet Maintenance

  • Vehicle maintenance program

  • Responsibilities for vehicle maintenance

  • Company responsibility to ensure proper maintenance and spares that ensure fleet health

  • Operator, driver and user machine handling to minimise incidents

  • Vehicle inspections to check for proper road performance

  • Modern technologies for vehicle monitoring and diagnosis for possible faults

  • Vehicle recovery planning and management

Module 6: Incident Investigation and Reporting

  • Legal Requirements for incident investigation

  • Incident Investigation policy for the company

  • Responsibilities for accident investigation

  • Cooperation with authorities

  • On-scene investigation and evidence gathering

  • Techniques to find root causes of incidents

  • Reporting requirements

  • The Investigation process

  • Gathering evidence

  • Effective interview techniques

  • The human element

  • Timeline and STEP mapping

  • Event and causal factor charting

  • Fault tree analysis

  • Root cause analysis using DNV’s M-SCAT method

  • Incident analysis methods

Module 7: Emergency safety skills-Ford DSFL Training case study – drivers improve their skills in four key areas that are critical factors in more than 60% of vehicle emergency safety skills- visuals tools will be used

1)  Hazard Recognition

  • The point of no return

  • How to scan for trouble

  • Minimizing distractions

  • Safety zones

  • Minimum vision lead time

  • Approaching and turning at intersection

2)  Vehicle Handling

  • Contact road patches and conditions

  • How acceleration, deceleration, braking and turns affect vehicle balance

  • Adjusting to a vehicle’s size and weight

  • How to recover from skids in front- and rear-wheel drive vehicles

3)  Space Management

  • Maintaining space around, ahead of and behind your vehicle

  • Learning how to adjust speed

  • Maintaining a safe distance between vehicles

  • How to avoid being rear-ended and avoiding a head-on crash

4)  Speed Management

  • Driving at a speed that doesn’t endanger or impede others

  • Using proper signals and covering the brake

  • Conventional braking systems versus anti-lock braking (ABS) systems

  • Emergency braking techniques

5) Distracted and Impaired Driving

  • Ford DSFL recommendations on distracted driving and impaired driving hands on

  • Night versus day time driving

  • Weather conditions and driving

  • Terrain and landscape driving and challenges

  • Road conditions and traffic behaviour oriented driving

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