F.E.T.C Business Administration Services: SAQA ID: 61595, NQF L4

12 Months Accredited Qualification

SAQA QUAL ID: 61595, NQF Level 4 with 140 Credits

This Qualification can be customized to fit your requirements/schedule
Platform: Face to face and Online
Our Location: Grayston Ridge Office Park, Sandton

Price: Available on Request

Course Introduction

The Core Component of the Further Education and Training Certificate: Business Administration Services Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development as well as Project Teamwork and Business Policies and Procedures. Learners that obtain the qualification will be able to specialize in areas such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration

and Human Resources.

Entry Requirements:

Communication at NQF level 3
Mathematical Literacy at NQF level 3
Computer Literacy at NQF Level 3
Grade 12 as an Advantage for CAT purposes

Course Objectives

Gain knowledge of the procedures for stock and fixed asset control
Understand Administrative systems together with other employees
Improve organizational effectiveness
Present information that is routinely and regularly required, as well as specific information that is requested from time-to-time.
Manage service providers
Be an effective employee in the administrative section of an organization
Be aware of how fraud can be present in an office environment and assisting in its control
Display Cultural awareness in dealing with customers and colleagues and utilizing the differences in a positive way to enhance the effectiveness and image of the organization
Identify and solve work related problems together with others in the section
Apply efficient time management processes, procedures, and techniques
Be an effective member of a team
Become a knowledge worker

Who should attend?

This Further Education and Training Certificate: Business Administration Services Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization.

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Modules

Module 1: Personal Effectiveness

Outcome	US ID	US Title	NQF L	Credits	No.Of Days
Core	110021	Achieve personal effectiveness in business environment	4	6	3
Core	10022	Comply with organisational ethics	4	4	3
Core	15234	Apply efficient time management to the work of a department/division/section	5	6	3

Module 2: Second Language Communication

Outcome	US ID	US Title	NQF L	Credits	No.Of Days
Fundamental	8972	Interpret a variety of literary texts	3	5	4
Fundamental	8969	Interpret and use information from texts	3	5	4
Fundamental	8970	Write texts for a range of communicative contexts
Fundamental	8968	Accommodate audience and context needs in oral communication	4	5	4

Module 3: Business Communication

Outcome	US ID	US Title	NQF L	Credits	No.Of Days
Fundamental	8975	Read analyse and respond to a variety of texts	4	5	5
Fundamental	8976	Write for a wide range of contexts	3	5	5
Fundamental	12153	Use the writing process to compose texts required in the business environment	4	5	5
Core	110023	Present information in report format	4	6	5
Fundamental	8974	Engage in sustained oral communication and evaluate spoken/signed texts	4	5	5

Module 4: Mathematical Literacy

Outcome	US ID	US Title	NQF L	Credits	No.Of Days
F	9015	Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems	4	6	3
F	12417	Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2- and 3-dimensional space in the life and workplace of adult with increasing responsibilities	4	6	3
F	7468	Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues	4	4	3

Module 5: Financial Management

Outcome	US ID	US Title	NQF L	Credits	No.Of Days
C	13945	Describe and apply the management of stock and fixed assets in a business unit	4	2	5
E	117156	Interpret basic financial statements	4	4	5
E	117111	Apply knowledge of basic accounting principles to financial services	3	4	5
C	13941	Apply the budget function in a business unit	4	5	5
E	242810	Manage Expenditure against a budget	4	6	5

Module 6: Develop and manage administrative functions

Outcome	US ID	US Title	NQF L	Credits	No.Of Days
C	110003	Develop administrative procedures in a selected organization	4	8	3
C	110009	Manage administration records	4	4	3

Module 7: Managing Service Providers

Outcome	US ID	US Title	NQF L	Credits	No.Of Days
C	109999	Manage service providers in a selected organization	4	5	3
C	114552	Contract service providers	4	3	3
C	110026	Describe and assist in the control of fraud in an office environment	4	4	3

Module 8: Working in teams

Outcome	US ID	US Title	NQF L	Credits	No.Of Days
C	10135	Work as a project team member	4	8	5
C	7791	Display cultural awareness in dealing with customers and colleagues	4	4	5
C	13943	Analyse new developments reported in the media that could impact on a business sector or industry	4	10	5
E	10140	Apply a range of project management tools	4	8	5

In addition to successfully completing the qualification listed above, a Final Integrated Summative Assessment (FISA) is required for the Qualification. All learners gain entrance to the Final Integrated Supervised Assessment by successfully completing all formal and summative assessments conducted by the SDP.