The Core Component of the Further Education and Training Certificate: Business Administration Services Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development as well as Project Teamwork and Business Policies and Procedures. Learners that obtain the qualification will be able to specialize in areas such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration
and Human Resources.
Entry Requirements
Communication at NQF level 3
Mathematical Literacy at NQF level 3
Computer Literacy at NQF Level 3
Grade 12 as an Advantage for CAT purposes
Course Duration
12 Months Accredited Qualification
Course Objectives
Gain knowledge of the procedures for stock and fixed asset control
Understand Administrative systems together with other employees
Improve organizational effectiveness
Present information that is routinely and regularly required, as well as specific information that is requested from time-to-time.
Manage service providers
Be an effective employee in the administrative section of an organization
Be aware of how fraud can be present in an office environment and assisting in its control
Display Cultural awareness in dealing with customers and colleagues and utilizing the differences in a positive way to enhance the effectiveness and image of the organization
Identify and solve work related problems together with others in the section
Apply efficient time management processes, procedures, and techniques
Be an effective member of a team
Become a knowledge worker
Who should attend?
This Further Education and Training Certificate: Business Administration Services Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization.
Training Methodology
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content. – Course Material: Access well-crafted supporting resources. – Group Work: Collaborate on discussions and case studies for practical insights. – Workshops & Role-Play: Participate in immersive, scenario-based activities. – Practical Application: Focus on applying theoretical knowledge in real situations. – Post-Training Support: Receive extensive support after training for skill implementation.
Modules
Module 1: Personal Effectiveness
Module 2: Second Language Communication
Module 3: Business Communication
Module 4: Mathematical Literacy
Module 5: Financial Management
Module 6: Develop and manage administrative functions
Module 7: Managing Service Providers
Module 8: Working in teams
In addition to successfully completing the qualification listed above, a Final Integrated Summative Assessment (FISA) is required for the Qualification. All learners gain entrance to the Final Integrated Supervised Assessment by successfully completing all formal and summative assessments conducted by the SDP.
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FAQs –Further Education and Training Certificate: Business Administration Services
Find answers about the Basic First Aid Responder course, including entry requirements, certification, course content, practical skills, and how to register.
What is covered in the Business Administration Services qualification?
This program covers essential administrative management, office communication, documentation processing, information management, financial administration support, and customer service delivery within modern corporate environments.
Who should enroll in Business Administration Services training?
This course is ideal for administrative assistants, office managers, receptionists, executive secretaries, administrative support personnel, and professionals aiming to enhance their organizational efficiency.
Does this qualification comply with national standards?
Yes. The curriculum is structured in accordance with recognized national qualifications and SETA accreditation requirements to ensure industry-aligned workplace competence.
What learning delivery options are available for this course?
We offer interactive classroom masterclasses, live virtual online learning, and customized on-site corporate training tailored to your company's operational administrative requirements.
Do participants receive an accredited certificate upon completion?
Yes. Delegates who successfully fulfill all assessment requirements and Portfolio of Evidence (PoE) submission receive an accredited certificate issued alongside Prospen Africa certification.
How can I register or request a detailed course prospectus?
You can register directly online through the course page, download the syllabus, or contact our admissions team via email at info@prospen.co.za or WhatsApp.