ProspenAfrica | Training and Consulting Services Provider

Business Administration Services

12 Months Accredited Training

Unit Standard: 61595, NQF Level 4 with 140 Credits

Dates: Available on Request

Locations: Johannesburg, South Africa

Platform: Available In-Class / Online

Price: Available on Request

Course Introduction

The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self-Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.


Entry Requirements

  • Communication at NQF level 3

  • Mathematical Literacy at NQF level 3

  • Computer Literacy at NQF Level 3

  • Grade 12 as an Advantage for CAT purposes

Course Objectives

  • Gain knowledge of the procedures for stock and fixed asset control

  • Understand Administrative systems together with other employees

  • Improve organizational effectiveness

  • Present information that is routinely and regularly required, as well as specific information that is requested from

  • Manage service providers

  • Be an effective employee in the administrative section of an organization

  • Be aware of how fraud can be present in an office environment and assisting in its control

  • Display Cultural awareness in dealing with customers and colleagues and utilizing the differences in a positive way
    to enhance the effectiveness and image of the organization

  • Identify and solve work related problems together with others in the section

  • Apply efficient time management processes, procedures, and techniques

  • Be an effective member of a team

  • Become a knowledge worker

  • Assessors should check that the learner can demonstrate an ability to consider a range of options and make decisions about the knowledge and skills demonstrated above so that the best option is chosen.

Who should attend?

This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization.

The National Certificate in Business Administration Services: NQF Level 4 is designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration.

Target groups

  • Office administrators

  • Receptionists

  • Secretaries

  • Personal Assistants

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.


  1. Communication

  2. Mathematical Literacy

  3. Financial management

  4. Develop and manage administrative functions

  5. Managing Service Providers 

  6. Personal Effectiveness

  7. Working in teams

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