ProspenAfrica | Training and Consulting Services Provider

Facilities Management and Maintenance

5 Day Training

Dates: 27 – 31 May 2024
Locations: Johannesburg, South Africa
Platform: Available In-Class / Online

Price: Available on request

This is a Non-accredited Course

Course Introduction

This comprehensive Facilities Management and Maintenance training is designed for professionals seeking to deepen their understanding and enhance their skills in managing and maintaining facilities effectively. As the business environment evolves, the role of facilities management becomes increasingly strategic, integrating space, infrastructure, people, and organizations to support the core functions of a business.


Throughout this Facilities Management and Maintenance course, you will explore the breadth of facilities management responsibilities, from the delivery and preservation of services to the intricacies of property strategy, space management, and communications infrastructure. We will dive into the operational aspects, including administration, building maintenance, and contract management.


With a focus on continuous improvement and best practice application, this course addresses real-world problems and offers practical solutions within the constraints of cost, performance, and risk management. It is designed to impart a holistic understanding that aligns the management of facility staff and corporate assets with organizational goals.

Course Objectives

Upon successful completion of this Facilities Management and Maintenance course, participants will be able to:

  • Understand Comprehensive FM Services: Grasp the full scope of facilities management functions and the latest methods employed to deliver these services efficiently.

  • Enhance Service Delivery: Develop strategies to continually improve the quality of facilities services, balancing cost control with performance optimization.

  • Apply Best Practices: Implement international best practices and standards in the maintenance and operation of facilities.

  • Facilitate Effective Communication: Establish and manage communication infrastructures that support robust administration and maintenance activities.

  • Manage Risk: Identify potential risks in facility operations and learn strategies to minimize exposure and enhance workplace safety.

  • Lead with Insight: Share and utilize insights from seasoned facilities management professionals to inform decision-making processes.

  • Design and Implement FM Strategies: Equip yourself with the knowledge to design and manage facilities from the ground up, from conception through to installation.

  • Expand Professional Competence: Broaden your skills and understanding of all aspects of facilities management, staying abreast of current and emerging trends.

  • Project Management Integration: Appreciate and apply the principles of project management within the context of facilities management, recognizing its significance in achieving business objectives.

  • Sustainability Practices: Understand and apply sustainable practices within facilities management, recognizing the importance of environmental and corporate social responsibility.

  • Outsourcing Decisions: Evaluate and make strategic decisions about outsourcing key facilities management operations to third-party organizations.

  • Health and Safety Compliance: Increase awareness and knowledge of health and safety compliance, risk management, and business continuity planning.

Who should attend?

  • Those dealing with facilities and their management, including Facilities Managers, Operations Managers, Commercial and Procurement staff.

  • Governance Staff: Directors, managers, and others who require an understanding of facilities and their management

  • Those dealing with business process required for proper facilities management, including, but not limited to Risk officers, Financial Officers, Legal Officer, Contract and Project Managers.

  • Those engaged in the creation and maintenance of facilities, including Facilities Engineers, Engineering and Civil Engineers, IT & Communications Specialists, Architects and built environment professionals

Training methodology

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Welcome and Course Objectives

Overview of Facilities Management (FM)

The Importance of FM in the Modern Business Environment

Course Structure and Learning Outcomes

Module 1: Understanding Facilities Management

  • Defining Facilities Management

  • The Evolution and Scope of FM

  • Key Roles and Responsibilities in FM

  • FM as a Strategic Resource

  • Aligning FM with Business Goals

Module 2: FM Operations and Services Delivery

  • Core FM Services and Operations

  • Developing Effective Service Delivery Models

  • Performance Management in FM

  • Enhancing Service Delivery through Innovation

Module 3: Strategic Planning in FM

  • The Role of Strategic Planning

  • Aligning FM Strategy with Organizational Strategy

  • Long-term Planning Techniques

  • Developing and Implementing an FM Plan

Module 4: Space and Infrastructure Management

  • Space Planning and Optimization

  • Infrastructure Lifecycle Management

  • Workplace Design and Ergonomics

  • Compliance with Building Codes and Standards

Module 5: Financial Management for FM Professionals

  • Budgeting and Financial Planning

  • Cost Control and Financial Reporting

  • Investment Appraisal in FM

  • Economic Sustainability in FM

Module 6: Maintenance Management Strategies

  • Preventive vs. Reactive Maintenance

  • Maintenance Planning and Scheduling

  • Asset Management and Maintenance

  • Implementing a Maintenance Management System

Module 7: Health, Safety, and Environmental Compliance

  • Health and Safety Regulations in FM

  • Risk Assessment and Management

  • Environmental Management Systems in FM

  • Emergency Preparedness and Response

Module 8: Human Resources and Team Management

  • The Role of Human Resources in FM

  • Building and Leading Effective Teams

  • Training and Development for FM Staff

  • Performance Evaluation and Management

Module 9: Technology in Facilities Management

  • The Impact of Technology on FM

  • Facilities Management Information Systems (FMIS)

  • Emerging Technologies in FM

  • Data Management and Analytics in FM

Module 10: Outsourcing and Vendor Management

  • Deciding What to Outsource in FM

  • Selecting and Managing Service Providers

  • Developing and Managing SLAs

  • Contract Management Principles and Practices

Module 11: Sustainability and Corporate Social Responsibility

  • Sustainability Principles in FM

  • Implementing Sustainable Practices in FM

  • Corporate Social Responsibility (CSR) in FM

  • Reporting and Communicating on Sustainability

Module 12: Project Management in FM

  • Project Management Fundamentals

  • Integrating Project Management with FM

  • Managing FM Projects

  • Tools and Techniques for FM Project Management

Module 13: Innovation and Continuous Improvement in FM

  • Fostering a Culture of Innovation

  • Continuous Improvement Methodologies

  • Benchmarking and Performance Metrics

  • Case Studies of Innovation in FM

Course Conclusion

  • Review of Key Learning Points

  • Strategies for Implementing Learning in the Workplace

  • Continuing Professional Development in FM

  • Course Evaluation and Feedback

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