This comprehensive Facilities Management and Maintenance training is designed for professionals seeking to deepen their understanding and enhance their skills in managing and maintaining facilities effectively. As the business environment evolves, the role of facilities management becomes increasingly strategic, integrating space, infrastructure, people, and organizations to support the core functions of a business.
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Throughout this Facilities Management and Maintenance course, you will explore the breadth of facilities management responsibilities, from the delivery and preservation of services to the intricacies of property strategy, space management, and communications infrastructure. We will dive into the operational aspects, including administration, building maintenance, and contract management.
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With a focus on continuous improvement and best practice application, this course addresses real-world problems and offers practical solutions within the constraints of cost, performance, and risk management. It is designed to impart a holistic understanding that aligns the management of facility staff and corporate assets with organizational goals.
Upon successful completion of this Facilities Management and Maintenance course, participants will be able to:
Understand Comprehensive FM Services: Grasp the full scope of facilities management functions and the latest methods employed to deliver these services efficiently.
Enhance Service Delivery: Develop strategies to continually improve the quality of facilities services, balancing cost control with performance optimization.
Apply Best Practices: Implement international best practices and standards in the maintenance and operation of facilities.
Facilitate Effective Communication: Establish and manage communication infrastructures that support robust administration and maintenance activities.
Manage Risk: Identify potential risks in facility operations and learn strategies to minimize exposure and enhance workplace safety.
Lead with Insight: Share and utilize insights from seasoned facilities management professionals to inform decision-making processes.
Design and Implement FM Strategies: Equip yourself with the knowledge to design and manage facilities from the ground up, from conception through to installation.
Expand Professional Competence: Broaden your skills and understanding of all aspects of facilities management, staying abreast of current and emerging trends.
Project Management Integration: Appreciate and apply the principles of project management within the context of facilities management, recognizing its significance in achieving business objectives.
Sustainability Practices: Understand and apply sustainable practices within facilities management, recognizing the importance of environmental and corporate social responsibility.
Outsourcing Decisions: Evaluate and make strategic decisions about outsourcing key facilities management operations to third-party organizations.
Health and Safety Compliance: Increase awareness and knowledge of health and safety compliance, risk management, and business continuity planning.
Those dealing with facilities and their management, including Facilities Managers, Operations Managers, Commercial and Procurement staff.
Governance Staff: Directors, managers, and others who require an understanding of facilities and their management
Those dealing with business process required for proper facilities management, including, but not limited to Risk officers, Financial Officers, Legal Officer, Contract and Project Managers.
Those engaged in the creation and maintenance of facilities, including Facilities Engineers, Engineering and Civil Engineers, IT & Communications Specialists, Architects and built environment professionals
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Welcome and Course Objectives
Overview of Facilities Management (FM)
The Importance of FM in the Modern Business Environment
Course Structure and Learning Outcomes
Module 1: Understanding Facilities Management
Defining Facilities Management
The Evolution and Scope of FM
Key Roles and Responsibilities in FM
FM as a Strategic Resource
Aligning FM with Business Goals
Module 2: FM Operations and Services Delivery
Core FM Services and Operations
Developing Effective Service Delivery Models
Performance Management in FM
Enhancing Service Delivery through Innovation
Module 3: Strategic Planning in FM
The Role of Strategic Planning
Aligning FM Strategy with Organizational Strategy
Long-term Planning Techniques
Developing and Implementing an FM Plan
Module 4: Space and Infrastructure Management
Space Planning and Optimization
Infrastructure Lifecycle Management
Workplace Design and Ergonomics
Compliance with Building Codes and Standards
Module 5: Financial Management for FM Professionals
Budgeting and Financial Planning
Cost Control and Financial Reporting
Investment Appraisal in FM
Economic Sustainability in FM
Module 6: Maintenance Management Strategies
Preventive vs. Reactive Maintenance
Maintenance Planning and Scheduling
Asset Management and Maintenance
Implementing a Maintenance Management System
Module 7: Health, Safety, and Environmental Compliance
Health and Safety Regulations in FM
Risk Assessment and Management
Environmental Management Systems in FM
Emergency Preparedness and Response
Module 8: Human Resources and Team Management
The Role of Human Resources in FM
Building and Leading Effective Teams
Training and Development for FM Staff
Performance Evaluation and Management
Module 9: Technology in Facilities Management
The Impact of Technology on FM
Facilities Management Information Systems (FMIS)
Emerging Technologies in FM
Data Management and Analytics in FM
Module 10: Outsourcing and Vendor Management
Deciding What to Outsource in FM
Selecting and Managing Service Providers
Developing and Managing SLAs
Contract Management Principles and Practices
Module 11: Sustainability and Corporate Social Responsibility
Sustainability Principles in FM
Implementing Sustainable Practices in FM
Corporate Social Responsibility (CSR) in FM
Reporting and Communicating on Sustainability
Module 12: Project Management in FM
Project Management Fundamentals
Integrating Project Management with FM
Managing FM Projects
Tools and Techniques for FM Project Management
Module 13: Innovation and Continuous Improvement in FM
Fostering a Culture of Innovation
Continuous Improvement Methodologies
Benchmarking and Performance Metrics
Case Studies of Innovation in FM
Course Conclusion
Review of Key Learning Points
Strategies for Implementing Learning in the Workplace
Continuing Professional Development in FM
Course Evaluation and Feedback