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Conflict Management

Conflict Management

SP-210502, NQF Level 5, Credits 8

This Qualification can be customized to fit your requirements/schedule

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Platform:
In-class
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QCTO Recognized Training Provider – Prospen Africa
Revised and Updated:
18 September 2026
Date Venue Duration
Available on Request Sandton, Gauteng 10 Days

Course Objectives

Who should attend?

Course Outline

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Course Introduction

Unmanaged conflict is one of the most common, and most preventable, drains on team productivity. This QCTO-accredited Conflict Management skills programme gives managers, supervisors and team leaders a structured, practical way to identify conflict early, understand what’s really driving it, and resolve it using proven workplace techniques — before it costs the team focus, trust or results.

 

By the end of the programme, you will be able to:

  • Identify and describe the main sources of conflict
  • Differentiate between the various types of conflict
  • Apply effective strategies for conflict management
  • Resolve conflict using proven workplace techniques
  • Formulate and execute a comprehensive follow-up plan
  • Prepare a detailed conflict resolution report

Course Duration

10-Day Accredited Skills Programme

Entry Requirements

A matric certificate (NQF Level 4) or an equivalent qualification, including:

  • Senior Certificate
  • National Senior Certificate (Vocational)

Assessment

  • Written Test
  • Portfolio of Evidence
  • Practical component, evaluated continuously

In addition to successfully completing the Programmes listed above, a Final Integrated Summative Assessment (FISA) is required for the Qualification. All learners gain entrance to the Final Integrated Supervised Assessment by successfully completing all formal summative assessments conducted by the SDP.

Who should attend?

Designed for individuals seeking to improve their capacity to handle and navigate conflict in the workplace and beyond. This course is particularly valuable for:

  • Managers
  • Supervisors
  • Human Resources (HR) Personnel
  • Team Leaders
  • Project Managers
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Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Modules Covered

Modules Covered — Knowledge Component

Topic 1 — Sources of Conflict
  • Conflict arises from opposing thoughts, actions or ideas disrupting the status quo — natural, sometimes productive, but often perceived negatively.
Topic 2 — Types of Conflict
  • Conflict between individuals, within groups, and between groups — and why identifying the type and cause is the first step in managing it well.
Topic 3 — Approaches to Resolving Conflict
  • Choosing a resolution strategy suited to the context, aimed at improved relationships, communication and problem-solving.
Topic 4 — Techniques in Conflict Management
  • The specific techniques used to work through a conflict once its source and type are understood — balancing a resolved outcome with the emotional well-being of everyone involved.
Topic 5 — Conflict Consequences Analysis
  • A structured process for identifying and analysing conflict patterns and trends, and assessing their social, economic and operational impact.
Topic 6 — Using Emotional Intelligence to Resolve Conflict
  • Recognising your own and others' emotional cues to navigate conflict with awareness rather than reactivity.
Topic 7 — Elements of a Conflict Resolution Report
  • What a resolution report should contain — analysis of the conflict, its causes, and the proposed solution — to give a complete picture for follow-up.

Modules Covered — Application Component

  • Applying teamwork within the conflict resolution process
  • Profiling a real conflict in the workplace
  • Analysing a conflict profile to determine its underlying causes
  • Determining and implementing appropriate conflict management strategies
  • Selecting and applying conflict resolution techniques
  • Analysing and profiling conflict consequences
  • Applying emotional intelligence within a live conflict resolution engagement
  • Compiling and implementing a conflict resolution follow-up plan

Course Categories

ACCA Qualification ❯ CIPS Qualifications ❯ QCTO Qualifications ❯ QCTO Skills Programmes ❯ Services Seta Qualifications ❯ Occupational Health and Safety Qualifications ❯ View All Qualification Categories ❯

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FAQs –Conflict Management

Develop practical conflict management skills covering conflict sources, types, resolution strategies, communication, negotiation, and effective workplace conflict resolution.

What is the Conflict Management QCTO Skills Programme?
The Conflict Management Skills Programme (SP-210502) is an accredited QCTO programme at NQF Level 5 with 8 credits, designed to develop practical skills for identifying, managing and resolving workplace conflicts.
Who should attend the Conflict Management Skills Programme?
The programme is suitable for managers, supervisors, HR personnel, team leaders, project managers and other professionals who need to manage and resolve conflicts in the workplace.
What topics are covered in the Conflict Management Skills Programme?
Topics include sources and types of conflict, approaches to conflict resolution, conflict resolution methods, analysing conflict consequences, emotional intelligence and preparing conflict resolution reports.
What are the entry requirements for the Conflict Management Skills Programme?
Applicants should have a qualification equivalent to NQF Level 4, such as a Matric certificate, Senior Certificate or National Senior Certificate (Vocational).
How is the Conflict Management Skills Programme assessed?
Assessment includes a written test, Portfolio of Evidence and continuous practical evaluation. Learners who successfully complete the required formal assessments may gain entry to the Final Integrated Summative Assessment (FISA).
Does the Conflict Management Skills Programme include practical training?
Yes. The programme uses group work, case studies, workshops, role-play and practical application activities to help learners apply conflict management and resolution techniques in workplace situations.

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