| Date | Venue | Duration | |
|---|---|---|---|
| 12 October 2026 | Sandton, Gauteng | 1 Day | |
| 11 January 2027 | Sandton, Gauteng | 1 Day | |
| 15 March 2027 | Sandton, Gauteng | 1 Day |
Please note: This is not a final registration, one of our team members will contact you shortly to finalise your registration.
In today’s fast-evolving market, exceptional customer service is a defining factor in business success. This 1-day intensive workshop distils the essential strategies and practical tools managers and frontline staff need to enhance service delivery and customer satisfaction — in a single, focused session.
Participants work through the core principles of service excellence, advanced communication techniques, complaint resolution, and the role AI and digital tools now play in customer experience. The day is built for immediate application: delegates leave with practical techniques they can use the same week, not just theory.
For teams who want the full depth of this material — including social media crisis management, negotiation skills, and a dedicated day on building a resilient service culture — our 5-Day Advanced Customer Service Management programme covers the same foundations in far greater depth, with daily case studies and role-plays.
By the end of this Customer Service Essentials course, participants will be able to:
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Discover how our courses enhance professionals’ effectiveness in their workplaces.
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Master customer service essentials, learning effective communication skills, active listening, professional etiquette, customer issue handling, and service-oriented problem solving to build strong client satisfaction.
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