Foundational 3-day course to capture, share, and protect organizational knowledge.
| Date | Venue | Duration | |
|---|---|---|---|
| 02 - 04 November 2026 | Sandton, Gauteng | 3 Days |
Please note: This is not a final registration, one of our team members will contact you shortly to finalise your registration.
Effective Knowledge Management (KM) is essential for organisations to harness their operational insights and historical data for strategic advantage. KM involves systematically creating, sharing, and leveraging organisational knowledge to enhance decision-making, innovation, and resilience against data loss.
This foundational course equips participants with the core concepts and practical techniques every KM practitioner needs: understanding knowledge types, building the business case for KM, protecting organisational knowledge, and overcoming the everyday barriers that stop knowledge sharing from becoming a habit. Participants who want to go further — into AI-powered knowledge tools, enterprise governance, and knowledge architecture at scale — should follow this course with Prospen’s Advanced Knowledge Management programme.
Through this Knowledge Management Training, participants will understand how effective KM enables organisations to retain critical insights and experience, facilitating knowledge transfer and capacity building, which ultimately boosts organisational productivity and innovation.
By completing this Knowledge Management Training, participants will:
Grasp essential concepts of knowledge creation, distribution, and protection
Distinguish between tacit, implicit, and explicit knowledge, and manage each appropriately
Master practical techniques for knowledge sharing, extraction, and documentation
Build a basic business case for knowledge management within your organisation
Apply foundational knowledge protection practices, including IP and access awareness
Identify and address common barriers to effective knowledge sharing and preservation
Clarify employee roles and information needs within a knowledge-sharing culture
Prepare a personal action plan to embed foundational KM practice in your team
A Genuine Foundations Course, Properly Paced: Six focused sessions instead of a rushed sprint through thirteen topics, so every concept gets room to land.
Practical from Day One: Learn documentation, extraction, and knowledge-sharing techniques you can apply immediately, not just theory.
The Right Starting Point: Built specifically as the entry point to KM practice, with a clear next step (Advanced Knowledge Management) once you’re ready to go further.
Real Barriers Addressed: Work through the everyday obstacles — silos, information overload, remote working challenges — that derail KM in practice.
A Plan You Can Start This Week: Leave with a personal action plan to embed foundational KM practice in your own team.
This Knowledge Management Training course is designed for:
Knowledge Managers and Coordinators New to the Discipline
HR Officers and Business Partners Supporting Knowledge-Sharing Practice
Change Leaders and Organisational Development Managers
Department Heads and Administrative Managers Responsible for Team Knowledge
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
DAY 1 — Foundations of Knowledge Management
Session 1: Basics of Knowledge Management
The importance and definition of knowledge management
Understanding the knowledge management cycle
Core KM roles within an organisation
An introduction to strategic KM frameworks
Practical Exercise: Map the knowledge management cycle as it currently plays out, informally or formally, in your own team.
Session 2: The Knowledge Management Process
Differentiating tacit, implicit, and explicit knowledge
Institutionalising organisational knowledge so it survives staff turnover
Designing basic knowledge management systems and processes
Common process design mistakes that limit KM adoption
Practical Exercise: Classify a set of sample organisational knowledge examples by type, and identify how each should be captured.
DAY 2 — Protecting and Justifying Knowledge Management
Session 3: Knowledge Protection and Control
Foundational intellectual property management for organisational knowledge
Managing permissions and basic cybersecurity awareness for knowledge access
Distinguishing public from proprietary knowledge
Recognising when specialist legal or IT input is needed
Practical Exercise: Classify a set of sample organisational knowledge assets by sensitivity and recommend basic access controls.
Session 4: Building the Case for Knowledge Management
Developing a basic business case for a KM initiative
Overcoming common barriers to KM implementation
Evaluating basic KM tools and platforms appropriate to your organisation’s scale
Securing early buy-in from leadership and colleagues
Practical Exercise: Draft a one-page business case for a KM initiative in your own organisation.
DAY 3 — Implementing and Sustaining Knowledge Management
Session 5: Implementing the KM Cycle in Practice
Practical techniques for capturing tacit knowledge from experienced staff
Cultural influences on knowledge-sharing behaviour
Linking knowledge management to organisational learning and development
Building simple habits that sustain knowledge capture over time
Practical Exercise: Design a simple tacit-knowledge capture process for one critical role in your organisation.
Session 6: Overcoming Barriers and Your Next Steps
Overcoming organisational silos that block knowledge sharing
Managing information overload without discouraging knowledge contribution
Adapting KM practice for remote and hybrid teams
Clarifying stakeholder roles and building your personal KM action plan
Practical Exercise: Build a personal action plan to embed foundational KM practice in your team over the next 90 days.
Discover how our courses enhance professionals’ effectiveness in their workplaces.
The training was very insightful, contents shared are relatable, and the facilitator is amazing in such a way that he is able to reference practical examples to make concepts understandable and relatable to all. Listening and interacting with him is easy because he opens the platform for everyone, even when he is speaking, you are able to listen attentively with understanding because he is well informed, passionate, and well prepared. He knows his story. Lastly, the session is very interactive and interesting, you constantly looking forward to hear more and say more as well.
The training was very insightful, and I learnt a lot about Resilience & Handling Rejection. I am glad I was part of the training
The programme was fascinating and informative.
Find answers about knowledge management, knowledge sharing, organisational learning, information management, and strategies for effectively managing organisational knowledge.
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