| Date | Venue | Duration | |
|---|---|---|---|
| 09 - 11 November 2026 | Sandton, Gauteng | 3 Days |
Please note: This is not a final registration, one of our team members will contact you shortly to finalise your registration.
Workplace conflict is a significant and costly organisational reality: research indicates that around 85% of employees encounter conflict at some level, often resulting in heightened stress, disengagement, and costly turnover if left unmanaged. However, targeted training makes a measurable difference — a recent study found a 65% increase in participants’ confidence to navigate disputes effectively after structured conflict management training.
This Mastering Conflict Management and Resolution training course gives delegates the opportunity to better appreciate and manage workplace conflicts and to build the skills and practices to build more effective collaborative relationships in their own work across organisations. It will help attendees to recognise different conflicts, manage common situations, leverage a range of solutions, develop action plans, and promote more inclusive and positive environments. In addition, delegates will gain an understanding of techniques and tools from personal psychology, negotiation, and communication — including current AI-assisted tools — and how to utilise them positively in conflict situations, for both organisational and individual benefit.
Enrolling in our Mastering Conflict Management and Resolution masterclass equips corporate leaders, HR practitioners, and department supervisors with practical tools to mediate disputes, manage emotional triggers, and transform workplace friction into collaborative solutions.
Because effective workplace negotiation depends on globally accepted mediation benchmarks, aligning internal dispute policies with leading professional institutions—such as the Chartered Institute of Arbitrators (CIArb)—is vital for maintaining a healthy company culture. Completing our program on Mastering Conflict Management and Resolution ensures that managers possess the structured tools needed to protect team morale and reduce operational downtime. Proactive Mastering Conflict Management and Resolution remains an essential leadership capability for sustained organizational success.
At the end of this Prospen Africa Mastering Conflict Management and Resolution training, you will learn to:
Participants focused on Mastering Conflict Management and Resolution typically include:
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Discover how our courses enhance professionals’ effectiveness in their workplaces.
This is the best training I have had thus far. Delivered by the most competent, knowledgeable and engaging facilitator.
Great enthusiasm and engagement with the facilitator. It was really a pleasure
Master core conflict resolution models, de-escalation communication techniques, interest-based negotiation principles, and mediation frameworks to resolve workplace disputes and restore productive team dynamics.
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