Microsoft Teams for End-Users

Master Chat, Meetings and File Sharing for Efficient Teamwork

Platform:

Online

In-class

Revised and Updated: 23 October 2026

Date	Venue	Duration
13 November 2026	Durban, KZN	1 Day
24 November 2026	Live/Online	1 Day
20 January 2027	Live/Online	1 Day
15 February 2027	Gqeberha, Eastern Cape	1 Day
24 February 2027	Live/Online	1 Day
14 May 2027	Live/Online	1 Day
05 July 2027	Sandton, Gauteng	1 Day
06 December 2027	Live/Online	1 Day

Course Introduction

Prospen Microsoft Teams for End-Users is perfect for departments and organisations of any size looking to work closely while sharing and collaborating on information and deliverables. Microsoft Teams includes meetings, group conversations, video chat, file-sharing, co-authoring, and SharePoint connection, and it can also be used to link to many other Microsoft 365 apps. This Microsoft Teams for End-Users training programme is designed to familiarise end-users with the functionalities of Microsoft Teams, enabling them to effectively collaborate, communicate, and streamline work processes using this powerful collaboration platform.

Mastering Microsoft Teams for End Users features enables teams to reduce meeting fatigue and accelerate project workflows, making Microsoft Teams for End Users an essential program for digital workplace adoption.

Prerequisites

Basic Windows and Microsoft Office skills; no prior Microsoft Teams experience required.

Course Objectives

By the end of this Microsoft Teams for End-Users training, participants will be able to:

Familiarisation: Confidently navigate the Microsoft Teams interface and use its basic functionalities.
Effective Communication: Communicate efficiently using chat, calls, and meetings.
Collaboration Proficiency: Collaborate, share files, and work effectively within Teams and its channels.
Productivity Enhancement: Integrate apps and tools within Teams to increase productivity.
Customisation and Settings: Personalise their Teams experience and manage notification and privacy settings effectively.

Who should attend?

This Microsoft Teams for End-Users course is ideal for a broad spectrum of professionals, including but not limited to:

Office Professionals

Administrative Staff: Those responsible for office coordination, data entry, and document management.
Executive Assistants: Individuals supporting executives in communication and administrative tasks.
Office Managers: Professionals overseeing office operations and team coordination.

Team Members and Project Collaborators

Project Managers: Professionals leading or participating in project teams, seeking effective collaboration.
Team Members: Individuals working within project groups or teams requiring seamless communication.
Remote Workers: Employees working remotely or in dispersed teams, relying on virtual collaboration tools.

Educational and Non-Profit Sectors

Educators and Students: Teachers, students, and educational staff using Teams for virtual classrooms or educational purposes.
Non-Profit Organisations: Staff members in non-profit organisations using Teams for coordination and communication.

Small Business Owners and Entrepreneurs

Small Business Owners: Entrepreneurs or small business owners seeking efficient communication and collaboration tools for their teams.
Freelancers and Independent Consultants: Individuals managing their work and collaborating with clients or remote teams.

Training Methodology

Our diverse instructional approaches ensure effective learning:

– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.

Training Outline

Module 1: Introduction to Microsoft Teams

Session 1: Understanding Microsoft Teams

Overview of the Teams interface, channels, chats, and basic functionalities.

Session 2: Navigating Teams

Navigation tips, accessing different features, and personalising the Teams workspace.

Module 2: Communication in Teams

Session 3: Chatting and Messaging

Utilising chat features, emojis, gifs, and attachments for effective communication.

Session 4: Calls and Meetings

Making and receiving calls, scheduling meetings, and conducting video conferences.

Module 3: Collaboration and File Sharing

Session 5: Working in Teams and Channels

Understanding team collaboration, channel management, and using @mentions.

Session 6: File Sharing and Collaboration

Uploading, sharing, editing documents, and collaborating on files within Teams.
Practical Exercise: Demonstration: Co-author a shared document in real time within a Teams channel.

Module 4: Integration and Productivity Tools

Session 7: Integrating Apps and Tools

Adding apps, integrating external tools, and maximising productivity within Teams.

Session 8: Managing Notifications and Settings

Configuring notification preferences, managing privacy settings, and accessing help resources.

Current Issue Discussion:

Microsoft Copilot in Teams is increasingly used for meeting summaries, action-item capture, and chat assistance — participants are introduced to these AI features with guidance on reviewing and verifying AI-generated summaries before relying on them.

Course Categories

Office Administration Courses ❯ Audit, Risk And Governance ❯ Compliance Courses ❯ Finance Courses ❯ Human Resources Training & Development ❯ View All Course Categories ❯

Course Registration Guide

Everything you need to know about registering for a Prospen training course.

View Registration Guide

Success Stories

Discover how our courses enhance professionals’ effectiveness in their workplaces.

No reviews found. Add reviews from the dashboard or switch source to Manual.

FAQs – Microsoft Teams for End-Users

Learn Microsoft Teams for end users, covering chats, channels, meetings, calls, file sharing, collaboration, notifications, and essential Microsoft 365 productivity features.

What is covered in the Microsoft Teams for End-Users training?

The Microsoft Teams for End Users training covers Microsoft Teams navigation, chats, calls, meetings, teams and channels, file sharing, collaboration, app integration, notifications, privacy settings, and Microsoft 365 productivity features.

Who should attend the Microsoft Teams for End-Users course?

The Microsoft Teams for End Users training is suitable for office professionals, administrative staff, executive assistants, office managers, project teams, remote workers, educators, non-profit staff, small business owners, freelancers, and other Microsoft 365 users.

Do I need previous Microsoft Teams experience to attend?

No. The Microsoft Teams for End Users training is designed for end-users and does not require prior Microsoft Teams experience. Basic Windows and Microsoft Office skills are recommended.

Does the Microsoft Teams for End Users training cover chats, calls and meetings?

Yes. Participants learn how to use Teams chat and messaging, make and receive calls, schedule meetings, participate in video conferences, and communicate effectively with colleagues.

Does the Microsoft Teams for End Users training cover file sharing and collaboration in Teams?

Yes. The Microsoft Teams for End Users training covers working with teams and channels, @mentions, uploading and sharing files, editing documents, and collaborating on shared documents in real time.

Does the Microsoft Teams for End-Users training include practical exercises?

Yes. The Microsoft Teams for End Users training includes group work, workshops, role-play, case studies, practical application, and hands-on collaboration exercises such as co-authoring shared documents within Teams.

Related Courses

Share this page:

Facebook X (Twitter) LinkedIn WhatsApp Email

View our training calendar to explore available courses, dates, and locations, or request a copy to help you plan your training schedule with confidence.

Consulting

Training & Services

Reliable Shuttle Services

Qualifications

Short Courses

More Courses

More Courses

South Africa

Africa

More Africa

Other Countries

Training Formats

Course Durations

Training Calendar

Training Resources

About Prospen

Microsoft Teams for End-Users

Master Chat, Meetings and File Sharing for Efficient Teamwork

Course Objectives

Who should attend?

Course Outline

Request a Call Back

Course Introduction

Prerequisites

Course Objectives

Who should attend?

Training Methodology

Training Outline

Course Categories

Course Registration Guide

Request a Call Back

Your submission has been successful

Success Stories

FAQs – Microsoft Teams for End-Users

Related Courses

Your submission has been successful