To refine core supervisory skills, manage challenging situations effectively, and enhance team dynamics, ensuring supervisors can lead diverse teams to achieve organizational goals.

• Enhanced Leadership Skills: Develop refined leadership and supervisory skills to guide teams more effectively.
• Conflict Resolution: Attain advanced skills in managing challenging situations and resolving conflicts efficiently.
• Improved Team Dynamics: Foster enhanced team collaboration and cohesion, leading to improved overall team performance and productivity.
• Increased Operational Efficiency: Implement best practices and strategies to optimize workflow and enhance operational efficiency.

Refining Core Supervisory Skills
1. Module 1: Defining Supervisory Roles
• Understanding supervisory roles and responsibilities
• Characteristics of effective supervisors
Case Study: Participants will analyse various supervisory styles and their effectiveness in different scenarios to understand the characteristics of successful supervisors.

2. Module 2: Effective Communication
• Enhancing verbal and non-verbal communication skills
• Active listening and providing constructive feedback
Case Study: Exploration of real-world scenarios where communication breakdowns occurred and how effective communication could have changed the outcomes

3. Module 3: Time Management and Prioritization
• Setting goals and prioritizing tasks effectively
• Managing time and reducing procrastination
Case Study: Examination of scenarios where effective time management and prioritization led to successful handling of high-pressure situations.

Managing Challenging Situations
1. Module 4: Conflict Resolution
• Identifying and managing conflicts proactively
• Developing resolution strategies
Case Study: Interactive analysis of instances of interdepartmental conflicts and their resolutions using conflict management strategies.

2. Module 5: Performance Management
• Setting performance expectations and goals
• Monitoring and evaluating performance effectively
Case Study: Study of situations where supervisors turned around the performance of underperforming teams through effective performance management

3. Module 6: Stress Management
Identifying stress triggers and managing stress effectively
Developing stress-reduction strategies
Case Study: Participants will explore real-world crisis scenarios to understand and develop strategies for managing stress effectively.

Enhancing Team Dynamics
1. Module 7: Building Cohesive Teams
• Understanding team dynamics and stages of team development
• Creating a positive and inclusive team culture
Case Study: A detailed study on the formation and management of high-performing teams in competitive environments.

2. Module 8: Motivation and Employee Engagement
• Identifying motivators and developing strategies to motivate teams
• Enhancing employee engagement and job satisfaction
Case Study: Analysis of scenarios involving disengaged teams and the strategies used by supervisors to motivate and re-engage them.

3. Module 9: Innovation and Creativity
• Fostering an innovative and creative environment
• Encouraging idea sharing and collaborative problem solving
Case Study: Examination of innovative solutions implemented in traditional settings and their impact on organizational success.

TBC

Hybrid Session
Live and In-class

• Current Supervisors seeking advancement
• New Supervisors
• Managers looking to refine their supervisory skills
• Team Leaders
• Department Heads
• Anyone aspiring to a supervisory role