Advanced Supervisory Skills
2 Day Training
Locations: Grayston Ridge Office Park, Sandton
Platform: Available In-Class / Online
Price: Available on request
Course Introduction
Enhanced Leadership Skills: Develop refined leadership and supervisory skills to guide teams more effectively.
Conflict Resolution: Attain advanced skills in managing challenging situations and resolving conflicts efficiently.
Improved Team Dynamics: Foster enhanced team collaboration and cohesion, leading to improved overall team performance and productivity.
Increased Operational Efficiency: Implement best practices and strategies to optimize workflow and enhance operational efficiency.
Course Objectives
At the end of this Advanced Supervisory Skills training seminar, you will learn to:
To refine core supervisory skills, manage challenging situations effectively, and enhance team dynamics, ensuring supervisors can lead diverse teams to achieve organizational goals.
Important?
Who should attend?
Current Supervisors seeking advancement
New Supervisors
Managers looking to refine their supervisory skills
Team Leaders
Department Heads
Anyone aspiring to a supervisory role
Training Methodology
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Training Outline
Refining Core Supervisory Skills
Module 1: Defining Supervisory Roles
Understanding supervisory roles and responsibilities
Characteristics of effective supervisors
Case Study: Participants will analyse various supervisory styles and their effectiveness in different scenarios to understand the characteristics of successful supervisors.
Module 2: Effective Communication
Enhancing verbal and non-verbal communication skills
Active listening and providing constructive feedback
Case Study: Exploration of real-world scenarios where communication breakdowns occurred and how effective communication could have changed the outcomes
3. Module 3: Time Management and Prioritization
Setting goals and prioritizing tasks effectively
Managing time and reducing procrastination
Case Study: Examination of scenarios where effective time management and prioritization led to successful handling of high-pressure situations.
Managing Challenging Situations
Module 4: Conflict Resolution
Identifying and managing conflicts proactively
Developing resolution strategies
Case Study: Interactive analysis of instances of interdepartmental conflicts and their resolutions using conflict management strategies.
Module 5: Performance Management
Setting performance expectations and goals
Monitoring and evaluating performance effectively
Case Study: Study of situations where supervisors turned around the performance of underperforming teams through effective performance management
Module 6: Stress Management
Identifying stress triggers and managing stress effectively
Developing stress-reduction strategies
Case Study: Participants will explore real-world crisis scenarios to understand and develop strategies for managing stress effectively.
Enhancing Team Dynamics
Module 7: Building Cohesive Teams
Understanding team dynamics and stages of team development
Creating a positive and inclusive team culture
Case Study: A detailed study on the formation and management of high-performing teams in competitive environments.
Module 8: Motivation and Employee Engagement
Identifying motivators and developing strategies to motivate teams
Enhancing employee engagement and job satisfaction
Case Study: Analysis of scenarios involving disengaged teams and the strategies used by supervisors to motivate and re-engage them.
Module 9: Innovation and Creativity
Fostering an innovative and creative environment
Encouraging idea sharing and collaborative problem solving
Case Study: Examination of innovative solutions implemented in traditional settings and their impact on organizational success.
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