Advanced Supervisory Skills
To refine core supervisory skills, manage challenging situations effectively, and enhance team dynamics, ensuring supervisors can lead diverse teams to achieve organizational goals.
- Enhanced Leadership Skills: Develop refined leadership and supervisory skills to guide teams more effectively.
- Conflict Resolution: Attain advanced skills in managing challenging situations and resolving conflicts efficiently.
- Improved Team Dynamics: Foster enhanced team collaboration and cohesion, leading to improved overall team performance and productivity.
- Increased Operational Efficiency: Implement best practices and strategies to optimize workflow and enhance operational efficiency.
Refining Core Supervisory Skills
1. Module 1: Defining Supervisory Roles
• Understanding supervisory roles and responsibilities
• Characteristics of effective supervisors
Case Study: Participants will analyse various supervisory styles and their effectiveness in different scenarios to understand the characteristics of successful supervisors.
2. Module 2: Effective Communication
• Enhancing verbal and non-verbal communication skills
• Active listening and providing constructive feedback
Case Study: Exploration of real-world scenarios where communication breakdowns occurred and how effective communication could have changed the outcomes
3. Module 3: Time Management and Prioritization
• Setting goals and prioritizing tasks effectively
• Managing time and reducing procrastination
Case Study: Examination of scenarios where effective time management and prioritization led to successful handling of high-pressure situations.
Managing Challenging Situations
1. Module 4: Conflict Resolution
• Identifying and managing conflicts proactively
• Developing resolution strategies
Case Study: Interactive analysis of instances of interdepartmental conflicts and their resolutions using conflict management strategies.
2. Module 5: Performance Management
• Setting performance expectations and goals
• Monitoring and evaluating performance effectively
Case Study: Study of situations where supervisors turned around the performance of underperforming teams through effective performance management
3. Module 6: Stress Management
Identifying stress triggers and managing stress effectively
Developing stress-reduction strategies
Case Study: Participants will explore real-world crisis scenarios to understand and develop strategies for managing stress effectively.
Enhancing Team Dynamics
1. Module 7: Building Cohesive Teams
• Understanding team dynamics and stages of team development
• Creating a positive and inclusive team culture
Case Study: A detailed study on the formation and management of high-performing teams in competitive environments.
2. Module 8: Motivation and Employee Engagement
• Identifying motivators and developing strategies to motivate teams
• Enhancing employee engagement and job satisfaction
Case Study: Analysis of scenarios involving disengaged teams and the strategies used by supervisors to motivate and re-engage them.
3. Module 9: Innovation and Creativity
• Fostering an innovative and creative environment
• Encouraging idea sharing and collaborative problem solving
Case Study: Examination of innovative solutions implemented in traditional settings and their impact on organizational success.
Live and In-class
- Current Supervisors seeking advancement
- New Supervisors
- Managers looking to refine their supervisory skills
- Team Leaders
- Department Heads
- Anyone aspiring to a supervisory role
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- Microsoft Teams for End-Users
- Basic Microsoft Word
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- Microsoft Outlook: 116395
- Microsoft Outlook: 116945
- Microsoft Outlook Training
- Microsoft Word
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- Intermediate Microsoft PowerPoint
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- Advanced Business Report Writing.
- Corporate Communication Skills.
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- Excellent Customer Service & Frontline Reception Skill.
- Introduction to Learn for Managers.
- Presentation Skills Programme.
- Problem Solving & Decision Making Skills in the Workplace.
- Conflict and Negotiation Management in an organization
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- Fundamentals of Stores & Stock Control.
- Logistics & Distribution Management.
- PFMA Supply Chain Management Bid Committees Workshop.
- Stockpile Management Best Practices.
- Strategic Procurement & Supply Chain Management.
- Supply Chain Management Introduction Forecasting & Acquisition Management.
- Tender Advisory Seminar.
- Tendering Procedures & Bid Evaluation.
- Understanding the Amended BBB-EE Codes BEE Fundamentals.
- Advanced Circuit Breaker Operation and Maintenance
- Environmental Engineering for Non-Environmental Engineers
- Contaminated Soil and Groundwater, Assessment and Remediation
- Introduction to Six Sigma
- Lean Leadership
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- Mechanical Engineering for Non-mechanical Engineers
- Mineral Process Plant Optimisation Technology and Continuous Improvement
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- Technical Report Writing & Presentation Skills for Engineers & Technical Professionals
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