This comprehensive two-day Logistics Management Workshop is designed to equip participants with the essential knowledge, skills, attitudes, and values required to effectively manage logistical operations within an organisation. The workshop aims to enhance participants’ ability to streamline logistics processes, ultimately contributing to the overall efficiency and effectiveness of their organisations. By mastering these competencies, attendees will add significant value to their roles and drive improvements in operational performance.
Course Objectives
On completion of this Logistics Management Workshop, learners will be able to:
Manage customer satisfaction
Measure and control the overall costs of logistics activities
Manage the transport function
Manage the warehouse function
Manage inventory and the purchasing function
Manage the order processing function
Improve customer service
Reduce turnaround time
Enhance documentation flow in logistics
Improve inventory and warehouse management
Perform accurate asset verification and stock takes
Ensure compliance with prescribed procedures and legislation
Who should attend?
This workshop is specifically tailored for professionals in the public sector who are involved, or will be involved, in logistics management. It is ideal for:
Logistics Managers: Individuals responsible for overseeing logistics operations and ensuring the smooth flow of goods and services
Department and Organisation Managers: Leaders who want to enhance their understanding of logistics to improve departmental efficiency and organisational performance
Aspiring Logistics Professionals: Individuals seeking to build a career in logistics management and gain a solid foundation in logistics principles
Training Methodology
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content. – Course Material: Access well-crafted supporting resources. – Group Work: Collaborate on discussions and case studies for practical insights. – Workshops & Role-Play: Participate in immersive, scenario-based activities. – Practical Application: Focus on applying theoretical knowledge in real situations. – Post-Training Support: Receive extensive support after training for skill implementation.
Training Outline
Day 1: Customer Satisfaction, Cost Control, and Inventory
Managing Customer Satisfaction
Internal and external customer service audits: questionnaires, interviews, and stakeholder meetings
Duties of the order practitioner
The value of questionnaires and surveys, with examples
Using gathered information for management decision-making to improve customer service strategies
Measuring and Controlling the Cost of Logistics Activities
An integrated approach to cost reduction, inventory control, and improved customer service
Legislation applicable to logistics management
Terminology, inventory management, inventory cost, and inventory techniques
Managing Inventory and the Purchasing Function
Controlling inventory consistent with customer standards, and improving lead times
Inbound and outbound logistics (the requesting process)
Receiving and issuing units, vendor performance, and accounting/transaction management
Gifts, donations, and sponsorships
Day 2: Order Processing, Warehousing, and Transport
Managing the Order Processing Function
Identifying and analysing flaws, customer communication, and lead times
Petty cash and the ordering process
Cancellation, loss, and closing of orders
Managing the Warehousing Function
Warehousing functions, product movement, equipment handling, and store layout
Modern trends and benefits of warehousing
Warehouse management, layout, storage, and handling of inventory
Bin numbering, asset verification, and managing losses and surpluses
Managing the Transport Function
Types of transport activities: modal and passenger characteristics, job descriptions, and transport costing
Terminology, competency certificates, and vehicle inspection
Transport officer's duties and driver's responsibilities
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FAQs – Logistics Management Workshop
Master route planning, freight distribution, inventory tracking, and warehouse operations. This logistics management workshop equips professionals to streamline transport efficiency and reduce operational bottlenecks.
What topics are covered in the Logistics Management Workshop?
The workshop covers end-to-end logistics operations, freight transport planning, route optimization, fleet and warehouse management, customs and international trade compliance, reverse logistics, and key performance metrics across the logistics chain.
Who should attend the Logistics Management Workshop?
This workshop is designed for logistics coordinators, fleet managers, distribution supervisors, supply chain specialists, warehouse leads, operations managers, and transport controllers responsible for moving goods efficiently across local and global networks.
What are the primary learning objectives of this workshop?
Delegates learn to optimize freight costs, reduce transit lead times, design resilient transport networks, enhance customer delivery satisfaction, control logistics risks, and apply digital logistics management systems.
How long is the Logistics Management Workshop?
The programme is delivered as an intensive 5-day interactive workshop featuring transport routing simulations, logistics cost-benefit exercises, and real-world freight management case studies.
What practical skills will delegates gain from this training?
Participants will gain practical skills in evaluating freight carrier options, calculating total landed costs, establishing transport SLAs, optimizing load utilization, and managing cross-border trade documentation effectively.
Can Prospen Africa deliver this course as customized in-house training?
Yes. Prospen Africa can tailor the workshop to focus on your organization’s specific distribution channels, transport fleet structures, regional trade routes, and logistics IT systems.
