| Date | Venue | Duration | |
|---|---|---|---|
| 26 - 30 October 2026 | Sandton, Gauteng | 5 Days |
Please note: This is not a final registration, one of our team members will contact you shortly to finalise your registration.
Prospen Africa introduces you to this Union Representatives and Shop Steward Training as we are aware that a shop steward is a person elected as a Union representative in the workplace. Their role is to be the first contact when an employee is faced with a work-related concern or issue. Shop stewards are sometimes referred to as a Section Secretary. The focus of a shop steward is to effectively resolve an issue within the company in a way that is acceptable to both parties. He or she will generally request a meeting to discuss the issue with a supervisor or manager within the company.
This course is available in two formats, so you can choose the depth that fits your time and needs:
Roles, rights, and BCEA essentials, followed by LRA, discipline, and grievance essentials, and hearings, fairness, and practical application.
The full curriculum in complete depth, including dedicated modules on the Code of Good Practice: Dismissal, unfair labour practice, and procedural fairness across misconduct, incapacity, and operational requirements.
After completion, participants should be able to understand the roles, functions, and responsibilities of shop stewards. Delegates will be able to understand the disciplinary procedures, including how to identify and categorise transgressions, implement appropriate procedures, and represent the company or an employee at a disciplinary hearing. Delegates will be more equipped to assist and advise fellow employees and managers.
Our diverse instructional approaches ensure effective learning:
– Lectures & Presentations: Engage with expert-driven, stimulating content.
– Course Material: Access well-crafted supporting resources.
– Group Work: Collaborate on discussions and case studies for practical insights.
– Workshops & Role-Play: Participate in immersive, scenario-based activities.
– Practical Application: Focus on applying theoretical knowledge in real situations.
– Post-Training Support: Receive extensive support after training for skill implementation.
Discover how our courses enhance professionals’ effectiveness in their workplaces.
The training was very insightful, contents shared are relatable, and the facilitator is amazing in such a way that he is able to reference practical examples to make concepts understandable and relatable to all. Listening and interacting with him is easy because he opens the platform for everyone, even when he is speaking, you are able to listen attentively with understanding because he is well informed, passionate, and well prepared. He knows his story. Lastly, the session is very interactive and interesting, you constantly looking forward to hear more and say more as well.
The training was very insightful, and I learnt a lot about Resilience & Handling Rejection. I am glad I was part of the training
The programme was fascinating and informative.
Develop practical union representative and shop steward skills covering labour relations, employee representation, collective bargaining, grievance handling, workplace rights, and conflict resolution.
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